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Job Location:
Durham, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a Salesforce Business Analyst that will serve as the connective tissue between our US business stakeholders and a globally distributed Salesforce engineering team. This role will be the first line of communication for business stakeholders and the last checkpoint before work reaches the engineering team. The ideal candidate is an organized process-driven communicator with Salesforce knowledge and the instincts of a delivery-focused Agile practitioner.
What you will do
Own backlog and ticket management across Azure DevOps (ADO) Jira and ServiceNow ensuring all tickets are created prioritized updated and closed with accuracy and within defined SLAs.
Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members.
Partner with US business stakeholders across Sales Operations Marketing and Product to elicit document and validate requirements.
Translate business needs into well-structured acceptance-criteria-rich user stories that the engineering team can execute without ambiguity.
Facilitate Agile ceremonies including backlog refinement sprint planning standups and retrospectives in a way that maximizes team focus.
Serve as the primary communication bridge; producing documentation standup summaries and handoff notes that keep both regions aligned.
Build strong relationships with stakeholders across product engineering sales and operations providing regular sprint summaries and roadmap visibility.
Proactively surface blockers and dependencies before they impact delivery timelines
Required Qualifications:
Salesforce platform experience : hands-on background with Salesforce CRM in an analyst admin or product owner capacity.
Agile delivery : demonstrated experience facilitating sprint ceremonies and working within scrum or kanban frameworks.
Work management tools : proficiency managing backlogs and tickets in Azure DevOps (ADO) Jira and/or ServiceNow.
User story development : proven ability to write high-quality Agile user stories with clear testable acceptance criteria.
Cross-timezone collaboration : experience working effectively with globally distributed teams particularly US/India models.
Stakeholder communication : strong written and verbal skills with the ability to tailor messaging to technical and non-technical audiences.
Process design : ability to document and standardize workflows that scale across time zones and team structures.
Nice to Have
Salesforce Administrator or Business Analyst certification (ADM-201 SFBA or equivalent).
Scrum Master certification (CSM or PSM).
Familiarity with Salesforce integrations.
Experience with AI or automation tools applied to workflow improvement.
How youll work
Youll partner with business stakeholders and Salesforce engineers to keep delivery moving smoothly. Expect a mix of requirements gathering story writing ceremony facilitation ticket management and stakeholder communication. Success in this role means the engineering team never waits on a story the backlog is always current and business partners feel informed and heard.
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more
