Compliance Manager
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Job Location:
Myrtle Beach, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why Capital Vacations
At Capital Vacations we offer access to 90 exclusive club destinations and thousands of partner resorts worldwide. Were one of the fastest-growing brands in vacation ownership and we reward performance aggressively.
Responsibilities:
- Monitor and Enforce Sales Compliance Policy
- Manage Corrective Action Process for Sales (Performance and Compliance)
- Sales Performance for VPG will be owned by this position
- Work with Reporting (Sue Socrates)
- Own the process to ensure Performance CAs and Coaching notes are returned on time every month.
- Progressive Compliance Corrective action will be tracked and administered
- Sales Performance for VPG will be owned by this position
- Work Maria Kalbers Team to Investigate Allegations
- Customer Resolutions - Contact customers with Resolution Team to resolve customer satisfactions issues.
- Track responses from the sites
- Manage Corrective Action Process for Sales (Performance and Compliance)
- Create and manage a progressive tracking system for compliance allegations Non-Negotiable Violations mis-rep cancels and progressive corrective action by rep
- Review QA Closings/Manage Provana program
- Review results of individual QA Closings
- Provide findings to Dir Compliance in order to coach and Train the QA Teams regularly; also doing 1-1 coaching for QAs in need of improvement
- Review weekly reporting for any Capital Sales exceptions (Downpayment/Discounts/ETC).
When the Compliance Manager takes ownership of the areas above a more strategic focus can collectively be provided to other areas of the department that need to be refined:
- Focus on driving results (Rescission / Mis-Rep Cancel / Provision) by managing daily activity and inspecting process execution
- Manage the Training and Development Process of the QA Team
- Create Refine and Manage QA Performance Reporting
- We need a more consistent process and report that we look at regularly that says ho the company each site and each QA is performing for a rescission standpoint.
- Need a standard score card for QAs (Provano will help with this and be a big part / Rescission results will be another)
- Focus on Capital Sales refinement to create better automation and remove certain aspects that lead to intermittent errors and suspense issues
- Refine other processes within the department to create further efficiency and accuracy in the back of the house operation
Required Experience:
Manager
Key Skills
- Abinitio
- Apprentice
- Dermatology
- Cost Estimation
- Data Networking
- Liaison
About Company
We're passionate about vacations. Everything we do is designed to let you explore places with the people you love… and make memories you'll never forget. Carpe diem… year after year! Travel. Gather. Smile. Repeat.
