State Sales & Operations Manager VIC East

Connect Hearing is a leading provider of hearing health care services with a network of 180 centres nationwide. We are proud to be part of Sonova the leading manufacturer of innovative hearing care solutions present in over 100 countries across the world.

At Sonova your work can help transform peoples lives. Were a team on a mission to help people experience the joy of sound. Every day we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves they create sense.

Engaging inspiring and retaining top quality talent sits at the heart of our capacity to deliver client service excellence. If you want the freedom to explore opportunities to grow and make positive change on people lives through your work this is the place for you.

We are currently seeking an experienced State Manager to lead our Connect Hearing clinics in our Victoria East region. Reporting to the National Sales & Operations Manager and part of the Sales & Operations Leadership team in this role you will be responsible for 9 clinics plus visiting sites with a team of approximately 35 direct and indirect reports.

What you will you be doing:

Client Care

• Create an environment that enables teams to focus on providing superior client care at all times
• Deliver highest levels of customer service to achieve NPS targets

Sales

• Meet or exceed the state budgets
• Leverage all sales and service opportunities to meet sales growth customer growth and OPEX objectives

Business Operations

• Ensure diary capacity is managed via optimal rostering & appointment management
• Lead and manage the team to optimise the productivity of all clinics
• Collaborate with marketing to initiate and execute local area marketing (LAM)
• Work closely with the local leadership team to ensure that all operational functions and clinical services are executed optimally

People Leadership

• Proactively lead motivate and develop the local leadership team and their clinic teams to drive retention and strengthen clinic capability to ensure KPIs and other requirements are being met
• Identify and attract talented employees to meet current and future business needs
• Partner with HR to address performance issues and escalated employee relations
• Proactively lead and motivate your team and the clinic teams during times of change

What you need to be successful in this role:

• Proven track-record in a similar role
• Retail experience and/or medical device and regulation experience
• Extensive experience in a multisite environment
• Demonstrated experience leading and developing a geographically dispersed team
• Exceptional communication and interpersonal skills at all seniority levels
• Ability to travel on a regular basis
• Bachelors degree or equivalent in business economics/BA or other related field highly regarded

Whats in it for you:

• Competitive remuneration package including bonus and car allowance
• Salary packaging options
• Company-funded parental leave
• Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn eLearning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting

If you feel that this opportunity is right for you wed love to hear from you!

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