Claims Team Manager

When customers come to us theyre often facing some of lifes toughest challenges. As a Claims Team Manager at TAL youll create an environment where people are supportedboth customers and your team. By leading with care consistency and purpose youll help deliver fair and thoughtful claims experiences while fostering a culture of trust learning and continuous improvement. Your impact will be tangible and lasting helping ensure we show up for people when it matters most and stay true to our promise of being there when it counts.

In this role you will:

• Lead a claims portfolio that delivers fair timely outcomes while balancing customer care returntohealth and sustainable claims costs.
• Create consistently positive customer experiences by resolving escalations and using insights to lift service quality.
• Champion strong risk compliance and ethical decisionmaking to protect customers TAL and community trust.
• Develop a highperforming team by building capability confidence and accountability through clear leadership and coaching.
• Enable effective claim decisions by supporting complex matters and providing expert guidance beyond delegated authority.
• Drive continuous improvement by embedding better ways of working that strengthen claims quality efficiency and consistency.

Qualifications :

• Bring handson experience in claims or insurance leadership with the confidence to guide teams through complex decisions.
• Apply a solid understanding of life insurance claims practices to deliver fair consistent and customerfocused outcomes.
• Lead daytoday operations with clarity using sound judgement to manage workloads priorities and performance.
• Communicate clearly and authentically building trust through thoughtful conversations and engaging presentations.
• Navigate the Life Insurance Code of Practice with confidence ensuring customers are treated with care and fairness.
• Show a genuine commitment to learning and growth supported by relevant qualifications or a willingness to continue developing.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time