Customer Success Manager

Job Description:

IAS Customer Success Manager (CSM) will partner with Sales Technical Client Services and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts. The Customer Success Manager is responsible for increasing client adoption of IAS publisher technology maintaining strong client relationships and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to grow long-term client revenues in support of the overall success of the company.
As a part of our Customer Success team this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager you will finesse your technical communication and commercial skills.

Responsibilities:

• Understand the digital advertising ecosystem of advertisers agencies publishers and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including on-boarding value realization and renewal while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Develop trusted advisor relationships with key client stakeholders and ensure the timely and successful delivery of IAS solutions according to client needs/objectives.
• Assist with critical customer requests/escalations as needed while identifying at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
• Identify and drive upsell opportunities alongside the Sales team within current accounts.
• Conduct regular business reviews with key clients to highlight IAS value.
• Meticulously track customer engagements via internal systems to document customer lifecycle.
• Work cross collaboratively with Sales & Customer Success teams to successfully onboard new customers.
• Keep up to date with all product enhancements and developments and communicate these to clients in a clear and intelligent manner.
• Collaborate with team members by sharing industry knowledge/developments and account-specific knowledge.

Experience:

• 2-4 years experience in Ad Tech agency DSP or publisher preferred
• Understanding of programmatic advertising industry required
• Strong analytical skills with the ability to identify business issues analyze data draw conclusions and develop actionable recommendations
• Demonstrated ability to effectively communicate present and advise clients
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Exceptional organizational skills with the ability to prepare clear and concise documents
• Fluency with Microsoft PowerPoint Word Excel
• Experience working in Salesforce Gainsight GAM GCM is a plus

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industrys most actionable data to drive superior results for the worlds largest advertisers publishers and media platforms. IASs software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information visit .

Equal Opportunity Employer:

IAS is an equal opportunity employer committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race color nationality gender gender identity or expression sexual orientation religion disability or age. We strongly encourage women people of color members of the LGBTQIA community people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

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Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner please send an email introducing your company to We will get back to you if theres interest in a partnership.