IAT Level I Desktop Administrator
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Minimum of IAT Level I Certification (Microsoft desktop and CompTia Sec certifications)
A minimum of 2 years experience required.
Must be a US citizen with the ability to obtain a Security Clearance.
#CJ
Desktop Administrator will provide Help Desk support services to NSWCPD users and assist in maintaining Win XP and Win 7 desktop functionality.
Desktop administration shall to include the following:#CJ
Desktop Administrator will provide Help Desk support services to NSWCPD users and assist in maintaining Win XP and Win 7 desktop functionality.
- Provide first-level usage support for locally developed applications deployed within NSWCPD
- Design plan implement and use database management software to add delete and update user information
- Test and evaluate newly integrated software and modifications to current system and application software.
- Provide guidance to the Divisions scientific and engineering community which utilize the provided networking security and other system services
- Troubleshoot user problems to determine whether they are hardware software procedural or communication related and routing the problem to the correct support party for resolution.
- Monitor Division-wide systems on a daily basis to find and correct problems with disk usage hardware and software.
- Track usage and problem history through Help Desk software
- Install devices on the network including activating the network port configuring the device on the network installing standard software configurations and updating databases with device information.
- Customer support on contract line (CLIN) options submitting Move/Add/Changes ordering policies and general NMCI policies.
- Perform data entry into Navy standard and local unique systems.
- Gather metrics for status reporting.
- Maintain NSWCCD user information to ensure NMCI orders reflect current user data such as name organizational code physical location and gathering data where required.
- Track problem reporting and resolution
Required Experience:
Unclear Seniority
Key Skills
About Company
i2Solvers specializes in staffing and workforce solutions. We closely collaborate and partner with our clients to develop customized and scalable workforce solutions that optimize cost and risk management.
