Director, End User Technology
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Kaseya is seeking an accomplished Director of End User Technology Engineering to lead strategy and execution across end user productivity employee experience and the reliable operation of endpoint devices Microsoft 365 and related systems. This role has direct oversight of Endpoint Mobile Multimedia Collaboration and Messaging services as well as technology procurement and IT AI and automation tooling.
The Director serves as a primary point of contact for end-user technology communicating effectively with technical and non-technical stakeholders business partners vendors and executive leadership. This individual will guide the strategy design implementation maintenance and support of hardware software and systems that enable Kaseyas workforce improve operational efficiency and enhance employee experience. The role works closely with technology business facilities and security teams to ensure secure scalable and resilient end-user services.
Responsibilities
- Lead end-user technology strategy roadmaps and execution aligned to business goals productivity collaboration and security.
- Oversee lifecycle management and operations of endpoints applications M365 services and conference room technologies.
- Manage projects including hardware/software upgrades migrations deployments and integrations.
- Partner with Finance and Procurement on budgeting and vendor management.
- Collaborate with Facilities on office IT infrastructure (AV systems access control network readiness) and support office expansions and relocations.
- Ensure physical security and environmental controls for IT equipment.
- Lead teams focused on IT automation AI-driven support and operational efficiency.
- Implement automation platforms (ServiceNow Power Automate RPA) and enterprise AI solutions such as Microsoft Copilot including adoption and training plans.
- Ensure availability performance and reliability of end-user systems and collaboration environments.
- Manage incident request and problem processes to meet SLAs and improve customer satisfaction.
- Partner with cybersecurity and infrastructure teams to maintain secure end-user environments.
- Establish policies standards and best practices aligned to security privacy and regulatory requirements.
- Monitor end user satisfaction using feedback analytics and continuous improvement initiatives.
- Analyze and report on M365 service health and usage (Exchange SharePoint Teams OneDrive).
- Administer and configure M365 workloads Entra ID Intune endpoint policies security compliance and governance controls.
- Develop technical documentation end-user guides and deliver training for M365 and end-user technologies.
Skills & Experience
- Deep expertise in Microsoft Intune modern endpoint management and Apple device management (Intune Jamf or similar).
- Strong experience with Microsoft Entra ID / Azure AD Azure Virtual Desktop and Microsoft 365 engineering and support.
- Hands-on experience supporting Exchange Online Teams SharePoint OneDrive Power Platform and M365 licensing.
- Experience with conference rooms and AV technologies (Teams Rooms Zoom Rooms Neat Logitech).
- Proven success in implementing AI and automation in IT operations.
- Familiarity with facilities coordination and office IT infrastructure.
- Experience with Jira and Confluence.
- Strong project time management and multitasking skills.
Leadership & Communication
- Lead and mentor engineering end-user technology and help desk teams.
- Excellent written verbal and interpersonal communication skills.
- Ability to provide thought leadership drive innovation and solve complex problems.
- Experience supporting remote and hybrid workforce models.
Education & Certifications
- Bachelors degree in Computer Science MIS or related field.
- ITIL CITP MCSE CompTIA A or security certifications preferred.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Director
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
