Service Desk

Our client is a rapidly growing automation-led service provider specializing in IT business process outsourcing (BPO) and consulting services. With a strong focus on digital transformation cloud solutions and AI-driven automation they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32000 employees our client fosters a culture of innovation collaboration and continuous learning making it an exciting environment for professionals looking to advance their careers.

Committed to excellence our client serves 31 Fortune 500 companies across industries such as financial services healthcare and manufacturing. Their approach is driven by the Automate Everything Cloudify Everything and Transform Customer Experiences strategy ensuring they stay ahead in an evolving digital landscape.

As a company that values growth and professional development our client offers global career opportunities a dynamic work environment and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries employees benefit from an international network of expertise and innovation. Their commitment to a customer success first and always philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for a Service Desk:

Responsibilities:

• Provide specialized technical support and assistance through telephone channels.
• Ensure an exceptional customer service experience by resolving first-level incidents.
• Maintain fluent and professional communication in all three required languages to assist international users.

Requirements:

• Proven experience in telephone-based customer service preferably within technical support or IT environments.
• Advanced proficiency in Spanish English and Portuguese.
• Availability to work on-site in Monterrey or Saltillo.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• On-site.

If you meet these qualifications and are pursuing new challenges start your application on our website to join an award-winning employer. Explore all our job openings Sequoia Careers Page:
Service Desk Help Desk Soporte Técnico Customer Service Trilingüe Portugués Inglés Monterrey Saltillo Call Center IT Support.

Requirements:

Requirements:

• Provide specialized technical support and assistance through telephone channels.
• Ensure an exceptional customer service experience by resolving first-level incidents.
• Maintain fluent and professional communication in all three required languages to assist international users.
• Proven experience in telephone-based customer service preferably within technical support or IT environments.
• Advanced proficiency in Spanish English and Portuguese.
• Availability to work on-site in Monterrey or Saltillo.