Consumer Service Analyst
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Job Location:
Miguel Hidalgo - Mexico
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
TransUnions Job Applicant Privacy Notice
What Well Bring:
TransUnion OverviewAt TransUnion we create opportunities for our associates to take ownership of their professional growth while making a meaningful impact. We work every day to deliver trust transparency and value to consumers and businesses through reliable information and responsible data handling.
Join a team where customer focus compliance and continuous improvement are key.
Job Description
The Consumer Customer Service Analyst is responsible for managing tracking and ensuring the proper resolution of consumer requests inquiries and complaints received through multiple channels. This role ensures compliance with local regulations while delivering accurate timely and highquality responses that protect consumer rights and reinforce trust.
What Youll Bring:
What Youll Bring
- 23 years of experience managing consumer requests complaints or claims
- Strong experience drafting written responses with accuracy and attention to detail
- Ability to manage multiple cases while meeting regulatory timelines
- Strong analytical skills and ability to work under pressure
- Experience using CRM or case management tools (any CRM accepted; training provided)
Preferred Skills
Were happy to support your development if you bring experience or interest in:
- Handling complaints related to financial institutions or regulated environments
- Managing cases from consumer protection entities (e.g. regulators or authorities)
- Building reports and tracking service metrics
- Working with Microsoft Office tools (Excel Word PowerPoint)
Impact Youll Make:
Additional Job Description
In this role you will review and respond to consumer petitions requests and complaints ensuring responses meet regulatory quality and accuracy standards. You may also support case documentation for audits prepare management reports and assist with continuous process improvement initiatives. Some cases may involve interaction with official or regulatory entities.
Impact Youll Make
- Protect consumer rights through accurate and timely response management
- Support regulatory compliance and operational excellence
- Strengthen trust between consumers and TransUnion
- Contribute to process improvements and risk mitigation
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TransUnion Job Title
Sr Analyst Customer Support OperationsRequired Experience:
IC
About Company
Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more
