Learner Experience & Community Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

As our Learner Experience & Community Manager you will be the primary voice of our brand for thousands of professionals embarking on their learning journeys. Your goal is to bridge the gap between educational content and unforgettable experience. Youll transform functional emails into motivating milestones turn standard webinars into must-attend community events and ensure our coaching materials are as sharp and compelling as a TED Talk.

Key Responsibilities

The Voice of the Journey (Communications):
- Audit and overhaul the end-to-end learner communication flow (onboarding mid-course nudges graduation).
- Rewrite automated emails and platform notifications to ensure they are clear compelling and human.
- Maintain a consistent tone of voice that balances professional authority with an encouraging peer-to-peer feel.
Community & Events Architect:
- Own the calendar for learner events (primarily online with occasional high-impact in-person meet-ups).
- Source brief and manage guest speakers who add immense value to our professional learners.
- Facilitate live sessions to ensure they run smoothly stay on time and remain highly engaging.
Coaching & Content Optimisation:
- Collaborate with our subject matter experts (SMEs) and coaches to refine their delivery materials.
- Edit and punch up slide decks to ensure they are visually clean and narratively driving.
- Ensure all coaching assets align with the overarching brand voice and learner experience goals.

What Were Looking For

A Wordsmith with Utility: You dont just write pretty copy; you write copy that gets people to take action. You hate jargon and love clarity.
Operational Creativity: You can dream up a great event concept and then actually execute the logistics to make it happen.
Eye for Design/Narrative: You understand that a slide deck is a storytelling tool not a data dump.
Empathy for Professionals: You understand the time constraints and pressures of a working professional and know how to communicate in a way that respects their schedule.

Why This Role Matters

In an EdTech company with thousands of learners its easy for the experience to feel automated. You are the person who keeps it feeling personal. You turn a course into a community and a curriculum into a career-changing experience.

Benefits

Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year
Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our...