Client Experience Specialist Global

Why join us

Because NaughtOne dont make furniture for your home you probably dont know us. But LinkedIn Google and Adobe do because they all have our designs in their workplaces.

The NaughtOne team are just as unique as the furniture we create and if you come to work with us youll be joining a global business with a Yorkshire spirit. We have colleagues all over the world because the world is our customer but our personality reflects our home: down-to-earth friendly and honest.

Weve received numerous accolades including The Queens Award for Enterprise for International Trade and that makes us proud. Weve always cared deeply about sustainability and were always looking for ways to do more and have a stronger impact. We dont do it because its good for business we do it because its the right thing.

If any of that makes you curious good because curious people thrive at NaughtOne. Perhaps youll be thriving at NaughtOne soon.

Job Description: Client Experience Specialist Global

Purpose

You will be part of the Client Experience Team delivering an exceptional end-to-end experience for NaughtOnes global sales teams and clients. This includes supporting and coordinating larger or more complex client requirements and projects.

As a key point of contact you will work cross-functionally to ensure orders are delivered seamlessly building strong relationships and maintaining a consistently high level of service throughout the client journey.

You will play an important role in managing client interactions supporting order delivery identifying opportunities for process improvement and contributing to the growth and development of our global and national accounts.

Success in this role will be measured through a combination of client satisfaction responsiveness and effectiveness including First Contact Resolution (FCR) Net Promoter Score (NPS) client feedback utilisation and overall case/query management.

Sustainability is an integral pillar at NaughtOne. As a member of the Client Experience team you will work in collaboration with the Sustainability team in order to provide clients with essential sustainability and compliance information.

Responsibilities / Key Deliverables

Client Experience & Account Support

• Act as a primary point of contact for clients on receipt of order ensuring a seamless and positive experience throughout the order lifecycle
• Build strong relationships with clients to understand their needs and support long-term growth and retention
• Represent the client in internal discussions to ensure the best possible outcomes
• Handle client enquiries issues and complaints promptly and professionally
• Maintain accurate records of client interactions transactions and feedback

Order Management

• Process incoming purchase orders accurately and efficiently

• Monitor order status daily identifying risks and proactively resolving issues
• Coordinate with internal teams (sales operations logistics) to ensure timely delivery
• Communicate updates clearly to clients including delays or changes

Operational Excellence & Continuous Improvement

• Identify opportunities to improve client experience and internal processes
• Support the implementation of process improvements to enhance efficiency and satisfaction
• Share client feedback with relevant teams to drive improvements and prevent recurring issues
• Maintain up-to-date knowledge of company products services and systems

Collaboration & Communication

• Work cross-functionally with internal teams to align on client needs and priorities
• Support global sales teams in delivering a consistent high-quality client experience
• Contribute to team initiatives that enhance client engagement and service delivery

Qualifications Skills & Experience

• A-level or equivalent with GCSE passes in Maths & English
• 3-5years experience in a fast-paced client-facing or order management role
• Excellent verbal and written communication skills
• Strong organisational and time management skills with the ability to prioritise tasks
• Ability to work both independently and collaboratively within a team
• Experience in managing client relationships and handling queries professionally
• Proficiency in Microsoft Office; experience with ERP systems (e.g. MS Dynamics NAV) desirable
• Proactive resourceful and solutions-focused mindset
• High attention to detail and accuracy

Dimension of role

Based from the NaughtOne head office in Harrogate or the Showroom in central London this is a full-time permanent position reporting to the Head of Client Services. As part of a wider team of 10 the role holder will be expected to collaborate closely with the Operations function as well as the NaughtOne Sales teams.

We support hybrid working. Company culture relationships and collaboration are really important to us so well encourage you to spend the majority of your time on site.

Who We Hire

At NaughtOne we believe in keeping things simple. So simply put we hire qualified applicants representing a wide range of backgrounds and abilities we are committed to equal opportunity employment. We honour and celebrate peoples individuality diversity and this inclusive environment we thrive together creating endless opportunities for us all to shine. Here you can bring your whole self to work.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .