Students Coordinator

Mate academy is an EdTech company helping anyone anywhere build a successful career through learning.

• 1 year of experience in Recruitment / Teaching or Tutoring / Project Management / Coordination/ HR / Customer Service

• Excellent communication skills (both written and verbal) and ability to explain complex things simply;

• The ability to learn quickly and be a team player who can also work independently;

• Proactive approach in resolving issues and improving processes with the ability to handle repetitive tasks;

• Empathy for students and the ability to manage conflicts;

• Consistency and time management skills;

• General understanding of the IT market and readiness to learn basic technologies tools and approaches;

• English at Upper Intermediate level.

• Desire to learn how technologies work under the hood and study our basic courses (HTML/CSS JS SQL Java etc.);

• Desire to learn the best employment practices to help students find jobs.

• Take care of students throughout their studying flow: onboard new students in chats and at weekly onboarding meetings communicate and solve organizational problems that arise.

• Gather and analyze student feedback to suggest changes (and make them happen) to the product;

• Help prepare students for employment and accompany them on their journey: check homework (CV LinkedIn Cover Letter) conduct mock interviews and work closely with the partnerships team by recommending them to help in securing the job

• Support processes in the courses (both existing and upcoming);

• Conduct webinars and public speeches (online);

• Work with Slack the CRM system the task manager and basic analytics.

• Independently manage most student chats;

• Prevent students from requesting refunds within the first 14 days by offering support and a call when needed.

• Identify and report bugs mentioned by mentors and students and know who to report them to.

• Your voice mattersyou wont just follow a plan youll help make it

• A no-bullshit culture with 0% bureaucracy

• A team that shares knowledge and isnt afraid to make mistakes

• The top EdTech product

• Competitive compensation regular reviews and B2B contract collaboration

• Paid sick leave & 22 working days annual vacation

• Self-development days for continuous learning

• Financial support in medical emergencies

• Personal crisis leave arranged individually

• $600 annual L&D budget for courses conferences mentoring etc

• Mate аcademy course discounts: 50% for you and your immediate family during employment and for one year after; 20% for friends.

• English courses in groups of up to 4 people

• Apple equipment

1. Test assignment

2. Talent acquisition Tech screen - 1-15 hour (students coordinator Magda and Diana)

3. Final culture fit interview with Head of Flex Courses Anastasiia Magda and co-founder Anna - 1 hour

4. Reference check;

5. Offer.