Product Strategy Senior Advisor Cigna Healthcare Hybrid

Position Summary

This role supports product strategy for Cignas Health Matters Case Management (HMCM) High Cost Claimant (HCC) and clinical medical solutions ensuring alignment with customer needs clinical outcomes and business growth. It focuses on innovation optimization and cross-functional collaboration to deliver impactful solutions that drive savings improve engagement and generate revenue. This role collaborates across product lines and works closely with cross functional teams including finance marketing sales clinical service operations legal underwriting and others to drive successful client growth and retention superior clinical outcomes and outstanding customer satisfaction.

This position is an individual contributor and must have a well-developed matrix management process with proven ability to drive to consensus and demonstrate high influencing skills to accomplish significant objectives in a complex environment and execute effective product strategies.

Key Responsibilities

Solution & Strategy

• HMCM product strategy representing buyer needs and driving product execution.
• Strong focus on high-cost claimant management and initiatives driving affordability and clinical outcomes
• Partner and evolve clinical solution strategies using data client insights market trends and cost opportunity analysis.
• Align matrix partners across Clinical Operations and Sales to execute on portfolio development activities and investigation of new product and capability recommendations

Product Development:

• Manage end-to-end product lifecycle for the both the various products within the HMCM product suite and across clinical specialties of case management.
• Manage end-to-end product development: scope definition agile decomposition architectural/solution build go to market launch implementation and operationalization.
• Ensure alignment with enterprise product leads project teams and contracting requirements.
• Create training materials content and enablement tools to support successful rollout.

Business Case & Portfolio Management:

• Track roadmap initiatives and develop business cases capability descriptions and proposals for investment via business cycles of investment development sales launch.
• Align matrix partners on strategic priorities technology/system/operational costs and enterprise value.
• Participate in portfolio governance processes (e.g. LBC Pitch Day) representing HMCM initiatives and investment needs.

Client & Sales Enablement:

• Present solutions to support sales with development and ongoing maintenance of training RFP responses and marketing materials.
  

Performance Management:

• Maintain solution content (e.g. KnowledgeXchange Allego) track metrics and support adoption to meet sales targets.
• Manage PBAB ERC and exception processes including legal consultations and contracting support.
  

Innovation & Optimization:

• Drives case management innovation clinical programming/product oversight and integration to better leverage enterprise assets (e.g. BH MDLive virtual care).
• Drives improvement of clinical programs impacting Case mgt e.g. AI use cases.
• Ensure HMCM solutions are scalable differentiated and aligned with enterprise clinical strategy.

Operational Alignment:

• Partner with Clinical and Service Operations to operationalize strategic changes including workflows training content and readiness.
• Ensure new and retooled capabilities are fully implemented and supported postlaunch.

Skills & Qualifications

• Bachelors degree is strongly preferred.
• 5 years in healthcare industry
• Product experience required; strong product development competencies required including for medical management experience/knowledge is a plus.
• Strong product strategy experience including business case development and data analysis skills.
• Proficiency in PowerPoint and Excel (pivot tables vlookups)
• Strong communication skills with ability to convey complex and technical information in understandable way.
• Proven ability to influence in a matrixed environment.
• Self-starter with strong project management and problem-solving abilities
• Comfortable with ambiguity and shifting priorities; detail oriented.

Role Highlights

• Matrix collaboration across product lines and functions
• Strategic roadmap and portfolio work
• Leadership and client presentation experience
• Product strategy and Go to Market partnership.
• Contracting and legal
• Project Management
• PBAB ERC and exception handling

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.