Inside Sales
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Lead Response & Qualification
- Fast respond to customer inquiries from website phone social media and events.
- Qualify leads using the BANT method (Budget Authority Need Timing) and record in Salesforce
Opportunity Creation & Assignment
- Convert qualified leads into sales opportunities ensuring accuracy of product line industry and value information
- Assign opportunities to direct or channel sales according to process and notify via Teams
Quoting & Follow-Up
- Provide budgetary quotes within certain business scope and drive order closure
- Execute 68 follow-up touchpoints to maintain customer engagement to uncover insights and strengthen customer retention and repeat purchases
Outbound & Demand Generation
- Conduct outbound calls to create new opportunities
- Leverage IoT data and customer insights to drive incremental sales
CRM Management & Reporting
- Ensure data integrity and accuracy in Salesforce
- Provide monthly KPI reports and participate in process improvement initiatives
Customer Satisfaction
- Maintain smooth communication with external sales and channel partners to ensure customer experience (NPS 0)
Requirements:
- Education: Bachelors degree or above preferably in Marketing Business Management or Engineering
- Experience:
- 24 years of sales or customer service experience in industrial companies (Inside Sales SDRor telesales preferred)
- Familiarity with CRM systems
- Language: Fluent in English Malay Indonesian. Mandarin & Cantonese are preferred.
- Skills & Attributes:
- Excellent communication skills and ability to handle technical inquiries
- Customer-focused with strong problem-solving ability
- Results-driven in a fast-paced environment
- Proficient in office software with data analysis awareness
Key Skills
- Instrument
- Business Consultancy
- Cosmetology
- Elevator Maintenance
- AC Maintenance
- Marine Services
About Company
Driven by an entrepreneurial spirit and ownership mindset, committed to helping make life better. We provide innovative and mission-critical industrial, energy, medical and specialty vehicle products and services across 40+ respected brands designed to excel in even the most complex a ... View more
