Inside Sales
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Lead Response & Qualification
- Fast respond to customer inquiries from website phone social media and events.
- Qualify leads using the BANT method (Budget Authority Need Timing) and record in Salesforce
Opportunity Creation & Assignment
- Convert qualified leads into sales opportunities ensuring accuracy of product line industry and value information
- Assign opportunities to direct or channel sales according to process and notify via Teams
Quoting & Follow-Up
- Provide budgetary quotes within certain business scope and drive order closure
- Execute 68 follow-up touchpoints to maintain customer engagement to uncover insights and strengthen customer retention and repeat purchases
Outbound & Demand Generation
- Conduct outbound calls to create new opportunities
- Leverage IoT data and customer insights to drive incremental sales
CRM Management & Reporting
- Ensure data integrity and accuracy in Salesforce
- Provide monthly KPI reports and participate in process improvement initiatives
Customer Satisfaction
- Maintain smooth communication with external sales and channel partners to ensure customer experience (NPS 0)
Requirements:
- Education: Bachelors degree or above preferably in Marketing Business Management or Engineering
- Experience:
- 24 years of sales or customer service experience in industrial companies (Inside Sales SDRor telesales preferred)
- Familiarity with CRM systems
- Language: Fluent in English Malay Indonesian. Mandarin & Cantonese are preferred.
- Skills & Attributes:
- Excellent communication skills and ability to handle technical inquiries
- Customer-focused with strong problem-solving ability
- Results-driven in a fast-paced environment
- Proficient in office software with data analysis awareness
Key Skills
About Company
Driven by an entrepreneurial spirit and ownership mindset, committed to helping make life better. We provide innovative and mission-critical industrial, energy, medical and specialty vehicle products and services across 40+ respected brands designed to excel in even the most complex a ... View more
