Technical Support Representative

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Chicago
On-site
Hourly salary: $30

Job Description

Promote a culture of continuous improvement.
Assist with software releases and rollouts and communicate to end users about status and project conditions.
Perform software improvements and upgrades.
Perform code deployments and releases.
Work with team to accurately forecast timing and efforts of work.
Complete all tasks with a focus on quality.
Meet or exceed established SLOs Provide guidance to less experienced members of the team.
Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank.
Build rapport and elicit problem details from customers.
Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units. Comply with all assigned administrative and operational tasks.
Apply diagnostic utilities to aid in troubleshooting. Access software updates drivers knowledge bases and FAQ resources on the Internet/Intranet to aid in problem resolution. Works to promote an understanding of business process and business requirements with technical staff.
Identify and learn appropriate software and hardware used and supported by the organization.
Test fixes to ensure problems have been adequately resolved.
Adhere to established policies standards and procedures for ensuring the security and integrity of the Bank systems and data.
Provide on-call support of Bank applications.
Other duties as required. Knowledge of Agile methodologies including Scrum and Kanban. Knowledge of cross functional team models.
Experience with desktop and server operating systems including MS Windows server and MS Office products.
Experience with IT troubleshooting principles and techniques.
Strong written and oral communication skills.
Strong interpersonal skills with a focus on rapport-building listening and questioning skills.
Strong technical writing skills.
Ability to conduct research into a wide range of computing issues as required absorb and retain information quickly and to present ideas in user-friendly language.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented collaborative environment.

Required Experience:

Unclear Seniority

ChicagoOn-siteHourly salary: $30Job DescriptionPromote a culture of continuous improvement.Assist with software releases and rollouts and communicate to end users about status and project conditions.Perform software improvements and upgrades.Perform code deployments and releases.Work with team to ac...

Chicago
On-site
Hourly salary: $30

Job Description

Promote a culture of continuous improvement.
Assist with software releases and rollouts and communicate to end users about status and project conditions.
Perform software improvements and upgrades.
Perform code deployments and releases.
Work with team to accurately forecast timing and efforts of work.
Complete all tasks with a focus on quality.
Meet or exceed established SLOs Provide guidance to less experienced members of the team.
Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank.
Build rapport and elicit problem details from customers.
Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units. Comply with all assigned administrative and operational tasks.
Apply diagnostic utilities to aid in troubleshooting. Access software updates drivers knowledge bases and FAQ resources on the Internet/Intranet to aid in problem resolution. Works to promote an understanding of business process and business requirements with technical staff.
Identify and learn appropriate software and hardware used and supported by the organization.
Test fixes to ensure problems have been adequately resolved.
Adhere to established policies standards and procedures for ensuring the security and integrity of the Bank systems and data.
Provide on-call support of Bank applications.
Other duties as required. Knowledge of Agile methodologies including Scrum and Kanban. Knowledge of cross functional team models.
Experience with desktop and server operating systems including MS Windows server and MS Office products.
Experience with IT troubleshooting principles and techniques.
Strong written and oral communication skills.
Strong interpersonal skills with a focus on rapport-building listening and questioning skills.
Strong technical writing skills.
Ability to conduct research into a wide range of computing issues as required absorb and retain information quickly and to present ideas in user-friendly language.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented collaborative environment.