Senior Customer Success Manager (gn)
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job description
What we do
Ingestro is a well-funded fast-growing SaaS startup (backed by General Catalyst La Famiglia Foodlabs and top-tier angels) transforming how companies handle data integration. With 100 customers ranging from startups to enterprises and strong product-market fit were scaling - and thats where you come in. Were a team of 20 building AI-powered data onboarding solutions that actually work.
Now we need someone to ensure our customers extract every ounce of value from what weve built.
About the Role
This isnt a slot into our process role - we dont have a customer success playbook. Youll build one that actually works for our customers our product and our stage.
As our first customer success hire youll define what world-class customer success looks like at Ingestro - then execute on it. Youll work directly with our founders to turn customer success into a strategic revenue-driving function that scales with us.
If youve seen how great CS teams operate at later-stage companies and have been itching to build that yourself - with full ownership zero bureaucracy and direct impact on company trajectory - this is it.
What youll own:
Define the playbook: Build onboarding flows retention strategies expansion frameworks and success metrics from scratch
Drive revenue: Identify upsell opportunities reduce churn and prove CS as a growth engine not just a cost center
Be the customer voice: Work cross-functionally with Product Engineering and Sales to shape roadmap priorities based on real customer needs
Scale yourself: Document what works hire when the time is right and transition from doer to leader as we grow
Day-to-Day operations:
Onboard new customers and accelerate time-to-value
Run strategic campaigns for retention and expansion
Analyze usage patterns to identify risks and opportunities
Create meaningful touchpoints throughout the customer journey
Partner with Sales to land-and-expand efficiently
What success looks like in this role
3 Months: You learn how to sell. We put you in the shoes of an Account Executive for 6 weeks to learn about our product and understand our customer pain points. You start meeting our existing customers mapping their use cases and establishing trust as their go-to advocate.
6 Months: You enable first automations to efficiently run retention and upsell campaigns with measurable results while starting to focus on building a clear revenue strategy for our top accounts.
12 Months: Youve built a repeatable CS motion that drives measurable NRR growth. You own the function and the company relies on your insights to guide product and GTM strategy.
Job requirements
What are we looking for
Were open to diverse professional journeys but heres what will set you up for success in this role:
Youre entrepreneurial self-driven and thrive in environments where you can create and implement processes from the ground up. Building a function with strategic importance excites you more than stepping into an already-defined system.
Youve seen customer success done well in B2B SaaS OR you come from consulting operations or VC with strong strategic thinking customer empathy and transferable skills
Youre comfortable with ambiguity and energized by turning it into a repeatable process.
You think strategically but arent afraid to roll up your sleeves
Youre obsessed with customer outcomes not just activity metrics
You have strong messaging skills in both English and German.
Wed be excited if youre willing to join us in one of our locations in Hamburg or Berlin.
Bonus: Youve been part of a scaling startup (10-100 employees) and understand what that journey looks like
What we offer!
Ownership: Work directly with founders shape company strategy and build a function from scratch
Equity competitive salary: VSOP package that reflects the impact youll have
Room to grow: 500/year professional development budget plus the steepest learning curve of your career
Flexibility: Offices in Hamburg and Berlin workation options
Other perks: Urban Sports JobTicket company pension (bAV) modern equipment
Please note
We understand that certain individuals may hesitate to apply for a job unless they fulfill all the listed requirements. Its important to note that this is a wishlist rather than a strict checklist. We evaluate candidates based on their potential not just their resumes. If you believe this position aligns with your skills and aspirations we encourage you to submit your application!
We process your personal data as part of the application procedure in accordance with our . You can find more information about the processing and storage of your data there.
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Import clean data from Excel, CSV, PDF, and other sources into your preferred system quickly and securely with AI-powered automation.
