IT Manager NoMad Singapore

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

EOE/AA/Disabled/Veterans

EXPECTATIONS:

The IT Manager is expected to:

Always maintain a consistently professional demeanor.

Represent NoMad positively in all interactions with internal and external stakeholders.

Always adhere to company policies and procedures including IT governance data protection standards Health & Safety policies HR guidelines and compliance trainings.

Demonstrate strong ownership and accountability over all hotel technology systems.

Effectively manage workload and priorities with sound judgment and discretion.

Foster clear and effective communication across departments to ensure seamless IT support.

Exhibit strong leadership skills to guide support and develop team members where applicable.

Champion company values and foster a collaborative and solutions-oriented culture.

QUALIFICATIONS

Diploma or Degree in Computer Science Information Technology or a related field.

Relevant professional certifications (e.g. CompTIA Cisco Microsoft or equivalent).

Strong knowledge of hospitality systems and IT operational best practices.

Experience in network administration cybersecurity and cloud-based solutions.

Proven leadership and project management capabilities.

Excellent troubleshooting analytical and communication skills.

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. Its more than just a job; its a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London

OVERVIEW OF ROLE

The IT Manager is responsible for overseeing the planning implementation maintenance and security of the hotels technology infrastructure.

This role ensures that all IT systems support operational excellence and enhance the guest journey. From front-of-house platforms to back-of-house systems the role safeguards system reliability data integrity and cybersecurity while enabling teams to operate efficiently and confidently.

The position works closely with property leadership and regional technology teams to ensure alignment with corporate standards and business objectives.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the IT Manager are summarised below; however the list is not exhaustive.

GENERAL DUTIES

Oversee the daily operations of the hotels IT infrastructure including network systems servers hardware and software platforms.

Ensure reliable performance of property management systems point-of-sale systems telephony Wi-Fi and other operational technologies.

Monitor system performance conduct preventive maintenance and implement upgrades as required.

Provide technical support to all departments resolving user issues efficiently to minimise operational disruption.

Maintain system security protocols user access controls and data backup procedures.

Ensure compliance with corporate IT standards and certification requirements.

Support the execution of system implementations upgrades and technology refresh projects.

Work closely with department heads to understand operational needs and recommend technology enhancements.

Undertake any other duties or tasks deemed reasonable by the Director of Finance or General Manager.

LEADERSHIP AND MANAGEMENT

Supervise and support IT team members where applicable.

Provide guidance coaching and development opportunities to enhance team capability.

Coordinate with regional or corporate IT teams to ensure alignment with strategic objectives.

Promote awareness of cybersecurity best practices across all departments.

Ensure appropriate documentation of systems procedures and configurations is maintained.

FINANCIAL PERFORMANCE & OPERATIONS

Support budget planning for IT infrastructure upgrades and capital expenditures.

Monitor IT-related expenses to ensure cost efficiency and value optimisation.

Evaluate vendor contracts and service agreements to ensure service quality and commercial prudence.

Identify opportunities to enhance operational efficiency through technology solutions.

Support leadership in technology-related investment planning and long-term infrastructure strategy.

GUEST EXPERIENCE & BRAND REPRESENTATION

Ensure all guest-facing technology including Wi-Fi and in-room systems operates reliably and enhances the overall stay experience.

Support seamless digital interactions across booking check-in and guest services platforms.

Maintain discretion and confidentiality in handling guest data and sensitive information.

Uphold brand standards by ensuring technology infrastructure reflects professionalism reliability and excellence.

Required Experience:

Manager

EOE/AA/Disabled/VeteransEXPECTATIONS:The IT Manager is expected to: Always maintain a consistently professional demeanor. Represent NoMad positively in all interactions with internal and external stakeholders. Always adhere to company policies and procedures including IT governance data protection s...