Global AI-Enhanced Learning & Development Manager

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

Location: London or Leeds Hybrid (3 days from the office)

ABOUT THE ROLE

As the Global AI-Enhanced Learning & Development Manager you will reinvent how SharkNinja equips teams to support consumers with empathyexpertise and modern engaging learning experiences using AI adaptive content simulations and continuous learning models. This role goes far beyond traditional trainingitsabout building a global capability engine that keeps pace with our innovation and reflects our Hear It Feel It Fix It learning from static instruction into dynamic personalized skill-building journeys that strengthen trust and improve outcomes.

HERES WHAT YOULL DO

• Redesign global training programs using modern learning principles multimedia content AI personas simulations and adaptive pathways.

• Enable learningthat shifts from instructor based to self-taughtleveragingthe latest technology in those spaces

• Lead the creation of engaging new-hire training ongoing capability development and global product launch readiness.

• Introduce AI-driven assessment models to evaluate decision-making empathy and real-world readiness.

• Optimizethe knowledge and training in-take process to ensureconsistency of submissions

• Partner with Global QAand Operationsto close skill gaps reinforce quality expectations and drive consistent performance.

• Collaborate with Technology to inform improvements to learning platforms.

• Ensure training is globally scalable while tailoring content for local markets and consumer nuances.

• Create learning experiences that deepen empathy build confidence and strengthen consumer trust.

• Establish a regular engagementandfeedback cyclewith those inlearning and development rolesour vendor partners

• Travelto ourinternationalengagementcentres asrequired

HERES WHAT YOULL BRING

• Bachelors degree in Instructional Design Education Communications or related field; equivalent experience welcome.

• 68 years of experience in L&D instructional design training enablement or capability-building roles.

• Demonstrated success modernizing slide-based training into interactive AI-enhanced and self-directed learning experiences

• Hands-on experienceleveragingAI tools for content creation personalization skills mapping learning analytics and performance enablement

• Proven ability to design learner-centered performance-based learning journeys that embedempathy and trustin the flow of work

• Experience scaling learning programs across global teams ensuring localization accessibility and cultural relevance

• Ability to translate complex product knowledge into simple visual and engaging content.

• Strong collaboration skills across QA Product Tech Operations and BPO partners.

• Creative experimental mindset witha track recordof elevating outdated learning models.

• Exceptional communication skills and passion for empowering teams to deliver empathetic trust-building service.

WHAT SUCCESS LOOKS LIKE

• Training becomes faster more engaging and more effectivereducing ramp time and improving quality.

• AI personas and adaptive content significantly enhance agent readiness and skill development.

• Global teams feel more confident more empathetic and more capable in resolving consumer needs.

• L&D becomes a strategic engine for performance capability and trust.

• Consumers consistently experienceSharkNinjasHear It Feel It Fix Itphilosophy through well-equipped confident agents.

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