Modern Apprenticeship 2026 – Technical Support Administrator (Edinburgh & Central Belt)

Glasgow - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Together we are Trusted to Serve Scotland.

Ready to own your futureAt Scottish Water our Modern Apprenticeshipsarentaboutsitting in classrooms all day.Theyredesigned to get you out there hands-on learning real skills from the start.Youllearn while you learn gain industry-recognised qualifications and build a career thatactually matters.

Fresh out of school Ready for a career switch Whatever your storywevegot opportunities that challenge you support you and help you grow.

Join ourService Reviewteam inEdinburghfromMay2026.

What doesaTechnical SupportAdministrationModern Apprentice do

The Service Review Team is part of our Customer Experience department andis responsible formanaging all formal complaints claims and service standard payments. We truly value feedback from our customers and are committed to delivering services to the highest possible standard.

When thingsdontgo to plan or we fall short of expectations we want to know. As part of the Service Review Teamyoullplay a key role in investigating concerns understanding what has gone wrong and acting quickly to put things right. Whereappropriate you will also arrange payments to customers in line with our Code of Practice helping to ensure fairness accountability and a consistent customer experience.

Yourjourney withus

Modern Apprenticeships combine on-the-job learning with the opportunity to completevocationalqualifications. Supported byan external training partner each apprentice has both a day-to-day line manager and a personal assessor who supports them through their qualification and ensures their training is of the highest standard.

Overthreeyearson ourTechnicalAdministration programmeyoulllearn skills you can only get on the job. And most importantlyyoullbe working towards a Scottish Vocational Qualification (SVQ).

Youllbe part of an expert experienced team who will support you to develop your skills and knowledge while working towards a nationally recognised qualification. This is your chance to earn as you learn working with industry-leading teams to help deliver services that are essential to the daily lives of the people of Scotland.

As part of your apprenticeshipyoullalso complete the Digital Applications Supportqualificationat SCQF Level 6 giving you advanced digital and IT skills across core applications like Microsoft 365 TeamsSharePointand collaborative technologies. This certification is industryrecognised and builds the digital confidenceyoulluse every day in your role.

We work between Glasgow and Edinburgh offices but we will encourage car sharing and public transport.Dontworry expenses are paid if you are working away fromyournormal base.We also support home working giving you the flexibility to work in a way that best suits your role.

Whatsin it for you

Youllchallenge and stretch yourself.Werehere to help you make the most of your skills and abilities with first-class training support and a big investment in your development.

You will qualify with aDigital Applications SupportSVQ at SCQF Level 6.And be supported through your qualification by trainers and assessorsfroman external training partner.

Earn as you learn.Youllstart on24352 with clear scheduled pay increases as you reach key milestones throughout your training.Youllalso be eligible for an annual bonus and a great pension scheme.

Job security.The vast majority ofour apprentices choose to stay with us after completing their programmes.Many people even spend their entire careers with us! Some go on to become team leaders or managers while others focus on honing their technicalexpertise.

Youllbe providing an essential service to Scotland and your local community helping to protect our natural environment.

And the best bitYoullbe working as part of a friendly close-knit team that genuinely wants to see you succeed - and who make coming into work fun.

Whatyoullneed

You need to be at least 17 years old by 1 August 2026.

A responsible attitude to learning and work is essential.Youllbe someone people can trust and rely on.

Youllbe confident chatting with others and ideally have some customer service experience.

Ideallyyoullhave five National 4 or 5s (or similar). EnglishandMaths are particularly helpful but theyarenta dealbreaker.A foundation apprenticeship in a digital or business administration subject would be advantageous.

In terms of requirementsThatsit.

Butheresthe thing: We getlots of applications for our apprentice roles each year. What makes the best candidates stand out

Here are a few things we love to see:

CVs that tell us more than what qualifications you have gained. Show us what you love. What are your aspirations

Cover letters that tell us whyyoureinterested in Scottish Water (and in this role particularly). We recommend including cover letters in the same document as your CV.

The not-so-small print

Wereaccepting applications untilmidnight on Sunday22 March2026.

There will be some fun (no honestly!) online assessment activity followed by interviews. Andwereaiming to get our new apprentice started in May.

For more information on our apprentice programmes and applications please visit our website: anyadditionalqueriesregardingyour application feel free to contact us at

A few final things worth knowing

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youre interested in this job but dont tick all the boxes apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So dont rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). Were also aware that some people might be experiencing temporary challenges because of life events like menopause. Were very used to making adjustments so please dont be afraid to ask.

As part of our commitment to developing a flourishing Scotland its important that all our employees are Scottish taxpayers. If you join us your home address will need to be in Scotland. If you dont already live here youll need to commit to moving here within your first three months.

Please note Scottish Water takes the safety health and wellbeing of our employees colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!) candidates who havent submitted an application in the last 12 months will have their records removed from our recruitment database. You wont need to do anything. Your data will be automatically deleted.

Were here to help. Ask us anything at

Required Experience:

Unclear Seniority

Together we are Trusted to Serve Scotland.Ready to own your futureAt Scottish Water our Modern Apprenticeshipsarentaboutsitting in classrooms all day.Theyredesigned to get you out there hands-on learning real skills from the start.Youllearn while you learn gain industry-recognised qualifications and...