Merchant Services Transaction Risk Monitoring Sr. Fraud Analyst ll
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America you can build a successful career with opportunities to learn grow and make an impact.
The Merchant Services Transaction Risk Monitoring team is presently seeking candidates who can successfully apply investigative knowledge to determine the validity of a Merchant and/or credit/debit transactions at a Merchant. Associates may be asked to participate in queue work initiate outbound calls and manage internal customer/client calls. Responsible for reviewing requesting and/or verifying information to validate authenticity of a client and/or client transactions. Ensure transactional risk reviews are documented reported and researched to avoid any future liabilities and initiate/and or recommend preventative measures to management.
Associates on the team may be asked to cover weekend hours as part of a rotational or permanent schedule.
Required Skills:
- 2 years customer service experience
- 2 years experience in fraud security investigation or related field preferably in a service or banking related environment
- Self-motivated and able to work independently in a time sensitive environment
- Excellent verbal and written communication skills
- Highly organized and detail oriented; able to effectively multi-task
- Able to work under tight timelines with multiple priorities
- Proficient with MS applications excel word outlook
- Ability to establish and maintain effective working relationships with peers customer group and management
- Excellent follow through and initiative
- Ability to work in a fast-paced production environment while mitigating loss to the bank
- Experience handling customer escalations
- Must be extremely thorough w/ strong attention
Desired Skills:
- Merchant Acquiring experience
- Fraud detection experience
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40Required Experience:
Senior IC
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
About Company
What would you like the power to do? At Bank of America, our purpose is to help make financial lives better through the power of every connection.
