Collections Manager, 80,000, Full Benefits Package

Aurora, CO - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

CarHop is hiring a Collections Manager for our Colorado District based out of the Denver area.

JOB SUMMARY:

The Collection Manager is responsible for leading developing and supporting Account Managers across the district to drive strong collection performance ensure consistent execution of company processes and achieve key business objectives.

This role requires a driven persistent solution focused leader hands-on coach with the ability to build a high-performing team capable of improving recency reducing delinquency minimizing charge-offs and delivering excellent customer experiences.

The Collection Manager oversees daily operational execution monitors critical performance metrics ensures full compliance with all company policies and regulatory requirements and partners with leadership to address challenges and implement improvement plans. Additionally the position supports recruiting onboarding and staff planning to maintain effective staffing levels and foster continuous professional development within the district. Significant travel within district required (demo provided).

ACCOUNTABILITIES:

Training & Staff Development

Coach train and develop Managers and Account Managers to improve recency reduce delinquency and minimize charge-offs.

Reinforce the collections call model

Conduct weekly 1:1 coaching sessions

Perform side-by-side observations and live call monitoring regularly.

Strengthen skills in phone communication time management account management and customer interaction.

Support Branch Managers by reviewing key productivity metrics guiding effective scheduling and productivity management and teaching proper list and calling techniques.

Performance Management

Monitor and review Account Manager performance compared to goals at the district store and individual levels.

Continually evaluate key metrics

Review store-level effectiveness including promo-list execution and store CRR.

Operational Monitoring & Compliance

Enforce company policies procedures and all state/federal regulatory requirements.

Review scheduling punctuality breaks and overtime for collection staff.

Evaluate daily production and performance reports and develop action plans as needed.

Conduct quality audits and random call monitoring for service effectiveness and compliance.

Monitor new-hire progress ensuring successful onboarding

Enforce performance expectations policy and any HR-related issues.

Partner with Branch Managers to address any performance gaps and develop improvement plans.

Recruiting & Staffing

Oversee interviewing selecting and onboarding new Account Managers.

Monitor staffing levels and recommend adjustments based on business needs.

Develop staff to senior roles

Administrative Leadership

Plan and lead weekly district-wide training or conference calls with updates and weekly training topics.

Assist in resolving customer complaints or support Branch Managers in doing so.

Maintain updated staffing plans and document anticipated needs weekly.

Additional Responsibilities

Create and follow a rotating visit schedule to ensure coverage of all stores including rotating Friday visits.

Other duties as assigned.

QUALIFICATIONS:

Education

This position requires a high school diploma or equivalent education.

Experience

Three (3) or more years of supervisory/management experience preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion creed age sex national origin ancestry marital status familial status pregnancy disability (including those related to pregnancy or childbirth) military or veteran status membership or non-membership in a labor organization sexual orientation gender identification genetic information status with regard to public assistance or any other characteristic or activity protected under federal state or local law.

Required Experience:

Manager

CarHop is hiring a Collections Manager for our Colorado District based out of the Denver area.JOB SUMMARY:The Collection Manager is responsible for leading developing and supporting Account Managers across the district to drive strong collection performance ensure consistent execution of company pro...