Sr. Technical Infrastructure Program Manager, DCC Communities

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We have an opening for a TIPM who will be responsible for delivering coordinating and prioritizing networking support for data center lifecycle projects which provide capacity and improve our ability to serve customers. This includes developing and implementing scalable data-driven process improvement/automated solutions opportunities to scale manual tasks in the end-to-end processes for lifecycle programs with critical networking dependencies.

The ideal candidate will be an exceptionally strong communicator both written and verbally and possess experience in tactical project management of highly technical initiatives as well as strategic program management.

Candidate must be comfortable supporting project delivery teams networking infrastructure and regional operations teams. Ability to work cross-functional matrix-based teams establish trust with a variety of stakeholders across multiple time zones and develop workflows that eliminate non-value-add activity remove blockers and find creative ways to optimize our existing data centers.

Key job responsibilities
Provide program progress reporting on a regular basis to senior leadership. Articulating root-cause analysis and linking to specific improvement areas.
Summarize escalation support and critical leadership decisions.
Manage multiple competing projects/programs simultaneously.
Develop plan and build implementation solutions that allow cross functional project collaboration to unblock programs with infrastructure dependencies.
Identify process improvement opportunities and gather user requirements with key internal customers.
Develop standard operating procedures change/communication plans and project/program-level status updates.
Drive adoption with internal customers through effective change management.
Anticipate potential issues and risks and escalate appropriately and in a timely manner.
Remain flexible to changing priorities and open to new ideas.
Keep the customer experience as the primary focus.

About the team
*Why AWS*
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

*Work/Life Balance*
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

*Inclusive Team Culture*
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

*Mentorship and Career Growth*
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience in one or more of the following areas: data center or network capacity planning data center or network infrastructure program/project management or related technical fields
- Experience in program or project management

- Experience owning program strategy end to end delivery and communicating results to senior leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.