AI Program Manager Global Customer AI Solutions
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We are hiring a senior AI Program Manager to lead governance and delivery orchestration for a high-visibility enterprise AI transformationinitiative. Thisprogram has executive sponsorship and enterprise-wide impact shaping how AI capabilities are deployed across digital and assisted customerchannels. Ifyou thrive in complex high-exposure environments and enjoy bringing structure to fast-moving innovation this role is for you!
Position Responsibilities:
Executive Governance & Operating Rhythm
OwnSteerCopreparation (agenda decision framing executive pre-reads)
Establish structured reporting cadence (weekly executive monthly)
Manage RAID and decision logs (critical for AI regulatory traceability)
Drive executive-ready dashboards (milestones risk posture control readiness)
Proactively escalate and resolve cross-functional blockers
Integrated Roadmap & Delivery Orchestration
Manage cross-functional roadmap across AI Digital and Contact Centre streams
Coordinate Security Risk Privacy and model approval gates
Lead go-live and operational readiness planning
Manage cross-stream dependencies and vendor coordination
Responsible AI & Regulatory Readiness
Track Responsible AI control implementation
Coordinate privacy legal and cyber security review milestones
Ensure audit- and regulator-ready documentation
Maintain formal decision traceability artifacts
-Channel Integration & Experience Continuity
Orchestrate seamless experience across digital and assisted channels
Drive operational readiness and escalation frameworks
Required Qualifications:
810 years enterprise program leadership experience
Experience delivering AI digital or large-scale transformation initiatives
Strong exposure to governance in regulated environments
Comfortable operating with senior executives and technical teams
Exceptional communication structure and stakeholder management skills
Ability to balance innovation with disciplined risk management
Preferred Qualifications:
Ability to guide multiple initiatives across multiple teams
Responds well to ambiguity and works efficiently to clarify situations and outcomes
Deep understanding of AI technical stack and architectural constraints
Advanced proficiency in programming languages and coding such as Python
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$92900.00 CAD - $142900.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
