Benefits Counselor Bilingual
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
General Description
The Health Benefits Counselor Contractor performs routine (journey-level) program support consultative services coordination of activities and administrative and operational services. Work involves supporting a Health Member Services Operations department and overall division by providing administrative assistance with scheduling planning building reports and trackers coordinating internal administrative support responding to routine correspondence and inquiries; maintaining databases and filing systems greeting office visitors answering and routing telephone calls; and identifying opportunities for operational improvement to create an efficient workplace. Works under moderate supervision with considerable latitude for initiative and independent judgment.
Duties and Responsibilities
Program Support
Maintains planning calendar of key operations activities and tracks progress toward completing activities.
Administers develops and maintains departmental SharePoint record-keeping and filing systems including maintaining detailed project-related files.
Coordinates travel-related planning for the department.
Serves as Records Management Liaison.
Administers and maintains production reporting.
Assists with Member Services team inquiries and reporting.
Administers system access including quarterly and yearly reporting.
Maintains third-party contractor team member rosters including onboarding and terminations.
Administrative Support
Responds to inquiries from health plan participants employer representatives and other associated parties via telephone and/or correspondence regarding health benefits programs and associated rules policies procedures and processes.
Prepares periodic and ad hoc reports.
Assists with reporting department timesheets.
Plans and schedules meetings and department-related activities.
Verifies information for accuracy including letters reports and correspondence.
Coordinates and schedules meetings with vendors advisory committees and other meetings as requested.
General Office Support
Enters and organizes data into spreadsheets databases and other automated applications.
Maintains electronic files and databases including electronic documents maintained in production queues.
Performs routine verification of data files including daily logging of incoming and outgoing electronic documentation.
Performs general office duties including ordering supplies making copies faxing documents and typing and processing forms correspondence and other documents.
Sorts and distributes incoming and outgoing mail including receiving sorting date stamping and delivering incoming mail.
Maintains department office supplies and paper goods including letterhead publication inserts and envelopes.
Greets office visitors in person and virtually and answers and routes telephone calls.
Completes special projects as assigned.
Minimum Required Qualifications
Education
Bachelors degree from an accredited college or university.
High school diploma or equivalent and additional full-time experience in healthcare administration government communications public relations or related experience may substitute for the required education on a year-for-year basis.
Bilingual in English and Spanish.
Experience
Two (2) years of experience providing complex administrative or program support.
Experience may be concurrent.
Registration Certification or Licensure
None.
Preferred Qualifications
Bachelors degree in Business Administration Healthcare Administration or a related field.
Experience working within or supporting finance or healthcare functions.
Experience working within state or public sector environments.
Experience with presentation software education training and/or public speaking.
Knowledge Skills and Abilities
Knowledge of
General office practices and procedures.
Records retention policies and schedules to maintain accurate records.
Public sector or healthcare-related laws regulations policies procedures processes and systems.
Skill in
Planning organizing and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment while completing detailed work with a high degree of accuracy.
Providing quality customer service.
Written and verbal communication including telephone virtual and in-person communications and drafting and delivering correspondence reports and presentations.
Using personal computers and business software programs including Microsoft Word Excel PowerPoint Forms and Outlook.
Ability to
Implement administrative procedures and interpret rules regulations policies and procedures.
Review and edit written materials for proper content format grammar punctuation and sentence structure.
Establish and maintain harmonious working relationships with coworkers staff and external contacts.
Work effectively in a professional team environment.
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Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
The Houston recruiting agency with a service-minded and consultative approach to achieving superior hiring solutions with a national reach.
