Sr. Customer Success Manager, Robotics Technical Services
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Application deadline: Mar 7 2026
Are you inspired by invention Is problem solving through teamwork in your DNA Do you like the idea of seeing how your work impacts the bigger picture Answer yes to any of these and youll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply robotics and software to solve real-world challenges that will transform our customers experiences in ways we cant even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding fulfilling and fun.
The Customer Success Management (CSM) team is the primary link between AR and Operations coaching site leaders on operational best practices robotics systems and tools. You will work directly with operations leaders at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer objectives and influence a broad range of operations engineering product deployment and solution stakeholders from Global Robotics and Central Operations to ensure North America operations engineering support and other organizations become self-sufficient with Amazon Robotics technologies.
You will use your technical acumen program management organizational change management and communication skills to align a broad range of support initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end support model (e.g. technical operational organizational and educational) that span several teams levels and cross-functional business units.
At AR we value critical thinking self-motivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM you have a business outcome mindset broad technical background and a passion for problem-solving. You are a team player use data to make decisions express yourself thoughtfully verbally and in writing and are passionate about delivering Earths most customer-centric experiences.
Key job responsibilities
- Develop and implement mechanisms and processes to enable your team to scale with a growing AR network build subject matter expertise and innovate to address the needs of operations and AR customers.
- Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
- Identifying and addressing trending operational performance issues and improvement opportunities and implementing solutions in fulfillment network
- Facilitating network-wide rollouts of new robotic technologies and tools and supporting operations launch of new robotic systems and continuous improvement initiatives.
- Identifying requirements and capturing voice of the customer product/service feedback to influence product design and development priorities.
- Coaching site leaders on AR best practices and robotics systems and tools.
- 75% travel expected
A day in the life
Amazon offers a full range of benefits for you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- 5 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- PMP certification or SCRUM/Agile SAFe certification
- Masters degree or equivalent in mechanical engineering electrical engineering material science physics or equivalent or MS degree
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Are you inspired by invention Is problem solving through teamwork in your DNA Do you like the idea of seeing how your work impacts the bigger picture Answer yes to any of these and youll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply robotics and software to solve real-world challenges that will transform our customers experiences in ways we cant even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding fulfilling and fun.
The Customer Success Management (CSM) team is the primary link between AR and Operations coaching site leaders on operational best practices robotics systems and tools. You will work directly with operations leaders at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer objectives and influence a broad range of operations engineering product deployment and solution stakeholders from Global Robotics and Central Operations to ensure North America operations engineering support and other organizations become self-sufficient with Amazon Robotics technologies.
You will use your technical acumen program management organizational change management and communication skills to align a broad range of support initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end support model (e.g. technical operational organizational and educational) that span several teams levels and cross-functional business units.
At AR we value critical thinking self-motivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM you have a business outcome mindset broad technical background and a passion for problem-solving. You are a team player use data to make decisions express yourself thoughtfully verbally and in writing and are passionate about delivering Earths most customer-centric experiences.
Key job responsibilities
- Develop and implement mechanisms and processes to enable your team to scale with a growing AR network build subject matter expertise and innovate to address the needs of operations and AR customers.
- Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
- Identifying and addressing trending operational performance issues and improvement opportunities and implementing solutions in fulfillment network
- Facilitating network-wide rollouts of new robotic technologies and tools and supporting operations launch of new robotic systems and continuous improvement initiatives.
- Identifying requirements and capturing voice of the customer product/service feedback to influence product design and development priorities.
- Coaching site leaders on AR best practices and robotics systems and tools.
- 75% travel expected
A day in the life
Amazon offers a full range of benefits for you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- 5 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- PMP certification or SCRUM/Agile SAFe certification
- Masters degree or equivalent in mechanical engineering electrical engineering material science physics or equivalent or MS degree
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tucson - 153600.00 - 207800.00 USD annually
USA CA Eastvale - 153600.00 - 207800.00 USD annually
USA CA Ontario - 153600.00 - 207800.00 USD annually
USA CA San Diego - 153600.00 - 207800.00 USD annually
USA CO Colorado Springs - 153600.00 - 207800.00 USD annually
USA NM Albuquerque - 153600.00 - 207800.00 USD annually
Required Experience:
Manager
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
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