Customer Experience Enablement Lead Expressions of Interest
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Customer Experience Enablement Lead - Expressions of Interest
Job No: 678878
Various Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Adelaide Hobart Melbourne - Inner Suburbs & CBD Perth
Fix Term Full Time
Insurance
Pay Band 5
Customer Experience Enablement Lead
- 3-Month Secondment Role
- Payband 5
- Location: All Locations
About the role:
The CXE Lead role is responsible for supporting the embedment of customerled culture across Insurance Australia by leveraging customer and organisational insights to deliver a clear transformation roadmap collaborating crossfunctionally to improve customer and employee experiences while aligning with Group governance and frameworks.
More specifically you will:
- Support the CXE Manager to drive a customer-led workforce with the goal of increasing customer satisfaction resolving pain points andmaintainingcustomer retention.
- Support development and lead activation and embedment ofCustomercultureto anchor how our teamsproductsand services support customers with each interaction they have with us.
- Partner with CorporateCommunicationsand business teams to develop andmaintainstructured Communications Calendar of activity to engage teams regularly on expectations and progress.
- Support the development and execution of the Customer Transformation Program of Work (PoW) to drive great customer experiencesgovernanceand efficiencies in how we work.
- Support the partnership with PC&A to drive the Customer pilar within our Winning Culture strategy.
- Champion the use of customer journey mapping and other tools to enhance the overall customer experience aligning with group-wide governance requirements.
Key Capabilities:
- Demonstrate strong understanding of customer experience and experience design.
- Demonstrate strong analytical & strategic thinking that supports delivery of CX initiatives that improve customer outcomes within tight timeframes.
- Clear communication working effectively with stakeholders balance priorities and operate within Group governance and compliance requirements.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
Dont see a job for you
Dont see your dream job posted No problem sign up for job alerts and well let you know once something becomes available.
Sign Up Today
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
