Business Analyst Team Lead

As a leading 3rd Party Logistics Provider Information Technology is a critical part of our strategy and operation.  We are searching for a team lead to join our team.  In addition to possessing first class communication skills and a collaborative can do approach the successful candidate will undertake the responsibilities of:

• Leading a team of 6 Business Analysts in multiple locations.
• Providing mentoring and leadership to the team.
• Onboarding of new team members encouraging development of existing team members
• Escalation point for internal queries
• Work with internal colleagues and external suppliers to deliver high quality robust solutions

Key responsibilities of the Business Analyst Team Lead:

• Team Management: holiday expenses and absence management duties including disciplinary / grievance resolution and yearly performance reviews.
• Team mentoring and leadership training and shaping the team to strive for excellence.
• Onboarding of new team members and encouraging the development of existing team members.
• Providing an escalation path for the business for issues / queries.
• Managing the allocation prioritisation and progression of tasks.
• Utilising Service Desk systems to maintain SLAs with root cause analysis where necessary.
• Providing a high level of customer service.
• Liaising with business stakeholders and IT Leadership Team to provide updates on projects and issues.
• Ensuring team adherence to Group IT policies and procedures
• Undertake and plan project activities for the development-implementation of  new clients sites applications enhancements and upgrades:
• Business & system analysis & design development system testing for warehouse management systems transport management systems and EDI integration.
• Analyses project activities / enhancement requests for both business and technical producing proposal/design documents for peer-review. 
• Involves liaising with both technical (internal and external) and business contacts
• Investigates operational needs and problems and opportunities recommending improvements
• Specifies user/system interfaces and translates logical designs into physical designs taking account of target environment performance requirements and existing systems. Produces detailed designs and documents all work using required standards methods and tools including prototyping tools where appropriate.
• Adherence to Project Management Process and project approval process.
• Assists in identifying and assessing risks to the success of the project.
• Prepares and controls project and quality plans and tracking activities against the plans.
• Lead the IT work stream during the UAT phase supporting both internal colleagues and external clients to ensure successful completion to deadline.
• Proactive time management required and adherence to deadlines.
• Good communication skills and relationship builder. 
• Ability to build good relationships with key business contacts
• Pro-active support to minimize downtime to live applications. i.e. by identifying and resolving underlying issues and liaising with external vendors as required.
• Gain a full and complete understanding of the business so that practical and effective support is supplied to the user and all business areas are fully supported within the service level agreements.
• Liaise with IT Helpdesk Infrastructure and Development Teams to ensure the system can be implemented in the live environment with the necessary backup & disaster recovery procedures in place.

Qualifications :

• Minimum of 4 years experience of developing business systems ideally Warehouse Management Systems
• Experience of four or more full project life cycle implementations and be able to demonstrate that you played a key role in these implementations.
• Experience of deploying solutions to a multi-site environment
• Demonstrable experience of both developing business and technical solutions ideally using ERP technologies.
• Understanding of EDI message formats - Tradacoms / EDIFACT / XML / IDOC / X12
• Understanding of Communication protocols - AS2 / HTTP / FTP / FTPs / VAN (GXS) / Webservices
• Understanding of databases e.g. Oracle SQL Server MS Access. Query/Reporting Tools such as Crystal Reports
• Good management interpersonal and team skills.
• Must be able to communicate clearly and effectively with users and to both train and write documentation in non-technical language
• Must be capable of participating in concurrent multiple projects
• Self starting attitude and positive approach to work.
• Structured way of working and methodical collaborative approach.

Additional Information :

As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success which is why we offer a wide range of benefits which include:

• Annual Leave Competitive holiday entitlement of 25 days plus 8 Bank Holidays
• Company Bonus   We do our best work to succeed together. When we achieve our goals youll be rewarded through our bonus scheme 
• Private Medical Cover  This gives you peace of mind you have choice flexibility and speed of access to the most clinically appropriate care via Bupa
• Pension scheme we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer
• Life Assurance - x4 your annual salary 
• Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year
• Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Remote Work :

No

Employment Type :

Full-time