Team Leader Foreign National Service (FNS)

As a Team Leader for the Foreign National Service at HMP Wandsworth youll play a pivotal role in delivering vital support services. Youll work closely with FNOs and the Support Worker to provide interventions to help them engage with the regime gain practical skills and access purposeful activities.

Your duties will include:

• Managing service performance to meet contractual commitments and maximise effectiveness.
• Representing the service at multi-agency meetings providing updates and future plans.
• Leading and supporting staff to meet objectives through supervision training and performance management.
• Developing and delivering innovative interventions to motivate and encourage FNOs engagement.
• Maintaining stakeholder relationships within the prison cluster and sharing relevant information.
• Managing a caseload of FNOs conducting assessments implementing support plans and monitoring outcomes.
• Delivering group activities and workshops to enhance communication skills and confidence.
• Collaborating with partners to ensure a cohesive pathway of support for FNOs.
• Involving FNOs in co-creating the service to address their priorities and needs.
• Providing training to professionals to raise awareness and develop skills in supporting FNOs.
• Making appropriate referrals and signposting FNOs to support services and activities.
• Ensuring genuine engagement with offenders and supporting their progress towards independence.

Organisational Relationships:
Youll report to the Senior Operations Manager and collaborate closely with key stakeholders including directors service managers probation staff and prison personnel.

Join Us in Making a Difference:
If youre ready to be a positive influence for change and work with a dynamic team to support FNOs apply now to become our Service Coordinator. Together we can create a society where everyone has the opportunity to thrive.

Catch22 is an equal opportunity employer and welcomes applications from all backgrounds.

Qualifications :

The ideal candidate will be:

• A confident professional who thrives under pressure and adapts to change.
• Skilled in building and managing relationships to achieve shared goals.
• Detail-oriented with excellent communication skills and a commitment to confidentiality.
• Capable of completing timely performance and management reports.
• Adaptable to working in a challenging environment while maintaining a motivational approach.
• Possessing of an appropriate professional qualification with evidence continual professional development.
• Able to communicate with FNO both verbally and in written form. 

Additional Information :

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process please see our contact information on the Candidate Help Page. Please use reference REF3851Y in your message so that we can identify the opportunity. 

When applying please be cautious over the answers you provide. If you select NO to the screening question regarding Right to Work in the UK your application will automatically be closed. 

Contract: Permanent

Hours & work pattern: Full time 38 hours per week. 

Salary: 35000

Location: London

Closing Date: 1630 on 18th of March 2026. Catch22 reserves the right to withdraw the vacancy at any time for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check existing HMPPS Vetting check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter along with the completion of the screening questions to express your interest in this opportunity. Please note in the interest of safer recruitment and ensuring that applicants are a right fit for the role submitted applications must contain a CV satisfactory responses to the screening questions and information detailing interest in the role to be considered for this position.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences create generic responses that are not unique to the individual and for any assessments used by the Hiring Team to measure an individuals natural abilities. 

Catch22s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our 2024 within our Justice Hub we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22s Commitment to Ban the Box

Catch22 is proud to have Banned the Box. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead we invite disclosures at interview stage and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.

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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Remote Work :

No

Employment Type :

Full-time