Conference and Events Operations Manager (Casual)
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Job Summary
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! -Choose a work schedule that works for you! When you join our team on a Casual contract you have the flexibility to pick the shifts that suit your availability so you can make the best out of your spare time. Whether you are currently on full time employment education or just looking to make some extra money this might just be the job for you!
A WORLD OF REWARDS
Hourly Rate of 18.00plus service charge
We offerour casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost
Opportunity to work additionalhours when you can
Freeand healthymealswhen on duty
A Conference and Events Operations Manager is responsible for managing all Conference and Banquet operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.
What will I be doing
As a Conference and Events Operations Manager you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically you will be responsible for performing the following tasks to the highest standards:
- Manage all Conference and Banqueting operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for
A Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Degree or diploma in Hotel Management or equivalent
- Record of success in Conference and Beverage specifically the ability to deliver profit control costs and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
- Passion for delivering exceptional levels of guest service
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
Required Experience:
Manager
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
