Duty Manager Duty Manager Operations

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles Then keep reading!

Zoku is not your typical hotel: we offer a relaxed place to stay work and meet new people while helping guests feel connected to the local scene.

TELL ME MORE

As aDuty Manager in Viennayoull ensure Zokus operations run smoothly. You coach train and set our team of Sidekicks (the operational team) up for success. You support our operational team when and where needed helping them maintain high service standards and ensure guests have a great Zoku experience.

Youll report to our Lead Duty Manager and work amongst a team of enthusiastic highly motivated Duty Managers.

Together with the other Duty Managersand Department Leaders you make sure all departments are aligned and operations run smoothly across the board. You will lead our Sidekicks which operate very differently from those in a typical hotel setting. Think less traditional restaurant and more Living Kitchen Kindred Spirits Bar corporate and creative events co-working lunches and a unique hybrid hotel experience. All combined in one dynamic environment.

We are looking for an F&B specialist who brings not only operational experience to the table but whois a social butterfly with the ability to empower the team all while staying focused ongoals and having a strong commercial orientation.

WHAT WILL YOU DO

No day looks the same as aDuty Manager but heres a glimpse of what you can expect:

Team Lead & Coach:Youll guide train and support the operational team keeping everyone engaged and aligned with our goals KPIs and ongoing projects while making sure Zokus values are constantly lived on the floor. Youll also manage team schedules and projects with your fellow Duties.

Problem Solver:Youll act as the main trouble-shooter and mediate where needed. Youllalso be responsible for properly handling safety and security procedures.

Be a smooth operator:Youll bevery hands-on and actively support the Sidekicks on the floorjump in when needed and are the contact person for special reservation requests guest complaints or administrative tasks.

Operational Allrounder:As a Duty Manager you oversee the entire daily operation of the hotel across the departments - Bar F&B service Rooms - handle reservations place orders and check payments. Additionally you also oversee the M&E operations and special events without losing the focus on any operational needs that will come up.

WHEN YOULL BE ON

Youll work independently across different departments with both morning and afternoon/evening shifts. Your responsibilities and hours may vary and your flexibility will shine!

WHAT MAKES THE JOB UNIQUE

• You be all-around leader.Youll improve your skillsin the F&B and Rooms department. No day will look the same!

• You can bring your knowledge into practice.With anAlways Beta mentalityyoull help to improve processes at Zoku.

• Youll get a second family.Become part of our Zoku community of fellow colleagues residents and visitors.

• Youll be part forafuture-orientedhospitalityconcept. Were not like your average hotel (feel free to stop by at Zokuto see for yourself!)

• Youll make a difference. As an important part of our team youll get plenty of responsibility and your ideas will be valued.

WE LOVE PEOPLE WHO

• Are social butterflies who love to connect with others and get to know new people.

• Bring good vibes to the work floor and are genuinely friendly approachable and empathetic.

• Have an entrepreneurial spirit and like to discover new things.

• Are multi-tasking pros handling multiple tasks and responsibilities whilst keeping a cool head and a warm heart.

• Have worked in an international environment- experience in guest relations is a plus.

• Like working evening shifts

A FEWMUST HAVES

• You have a min. of 2year experience in a leadership position (Supervisor or TeamLead)andworked with PMS and POS software.

• You have experience working in an operational hotel or restaurant environment.

• You have led a team of min. 5 - 8 people.

• You are fluent in English with a basic level of German or currently learning; other languages are a plus.

• You are an EU resident or have a valid working permit for Vienna.

• You are fully flexible as there wont be fixed working days / hours and available full-time.

• Available to start in the middle of May/ beginning of June

WHATS IN IT FOR YOU

• A marketconformsalary package of 2492grossper month based on experience and expertise.

• Coolbenefitslike anafter-workdrink access to all community events various discounts like 40% discount on F&B for you and 4 friends plus Employee and Friends & Family rates in allZoku Locations.

• A free night stay for you and your 1 in your first3months at Zokuand a free night at any Zokulocation for your birthday including dinner & breakfast to experience Zoku as a trueguest.

• No boring canteen!! Staff meals enjoyed in ourLivingKitchen just like our guests do.

• A personal budget unlocked after 1 year at Zoku to spend on extra days off Learning & development extra cash or discounted vouchers.

• A fun young and international team to grow training and events to celebrate every step of the journey!Like the Leadership program at one of the other Zoku locations (CPH PARAMS VIE).

WHAT WE ARE PROUD OF

Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.

Were also proudly B Corp certified at all four of our locations (Amsterdam Copenhagen Paris and Vienna) which means we hold ourselves to high standards when it comes to social and environmental impact transparency and accountability.

WHAT IS ZOKU

Zoku is a new type of hotel that offers a place to live cowork and socialize in Europes most livable cities: Amsterdam Vienna Copenhagen & Paris.

Designed for the new generation of travellers Zoku is so much more than a long stay hotel. It is a place you can call your second home even on your first visit. Zoku is a hive of private Lofts and rooftop Social Spaces so travellers can stay connected and well rested as they live and work throughout Europe. Throw yourself into your work and play and effortlessly discover one of our home cities.