Lead Change Management Specialist

Leads end-to-end change strategy and activation planning for field-based initiatives. Ensures new projects packaging changes system/process enhancements and more are implemented with clarity consistency and minimal disruption to Centers Franchisees Stores and Field Teams.  Provide direct support and coaching to all levels of managers as they help direct reports through enablement and future changes that impact the organization.  Support project teams in integrating change management activities into current and new project plans.  Execute and/or support change management initiatives applying sound organization development methods and advise on complex initiatives/realignments. Partners closely with Training Operations Continuous Improvement Product and Field Leadership to ensure seamless adoption across the system.

Main Responsibilities

• Lead enterprise change strategy to enable smooth transition from current state to future state across initiatives including new products packaging distribution systems and process changes.
• Integrate and coordinate cross-functional project workstreams to ensure clear impact visibility across DPZ systems field operations and franchisees.
• Establish and apply a structured change management framework for enterprise-wide initiatives including defined stage gates readiness criteria and adoption standards.
• Conduct impact and readiness assessments to identify operational financial and system implications across field teams and franchisees.
• Define adoption and success metrics; monitor implementation progress and maturity to ensure outcomes align to business case objectives.
• Define communication strategy key messaging stakeholder timing and escalation pathways; partner with Training and Communications teams for execution.
• Develop structured change artifacts (activation plans sponsor alignment plans resistance mitigation strategies and training alignment briefs) to ensure cohesive execution.
• Partner with Training to ensure learning solutions align to the defined change strategy and adoption risks.
• Lead post-implementation reviews and lifecycle reflections to drive continuous improvement.
• Provide executive visibility into change readiness risks and adoption performance.

Qualifications :

• Bachelors degree in business Engineering Operations Supply Chain or related field
• Minimum 5 years of change-management experience
• Minimum 2 years of digital/technical change management experience
• Experience with change management tools and methods including risk management strategic planning and change management
• Strong interpersonal organizational presentation communication and critical thinking skills
• Demonstrates ability to build mutually productive relationships and interact with senior management and key partner groups
• Ability to interpret business problems and develop solutions while understanding the broad impact of those solutions
• Operate well under pressure and adapt quickly to change
• Demonstrated ability to be solution-oriented
• Balance multiple demands address shifting priorities and champion change
• Successfully manage customer relationships when there are competing priorities

Additional Information :

Benefits:
    Paid Holidays and Vacation 
    Medical Dental & Vision benefits that start on the first day of employment
    No-cost mental health support for employee and dependents
    Childcare tuition discounts
    No-cost fitness nutrition and wellness programs 
    Fertility benefits
    Adoption assistance
    401k matching contributions 
    15% off the purchase price of stock 
    Company bonus 
 

Remote Work :

Yes

Employment Type :

Full-time