The Position is a high-impact cross-functional leadership role responsible for developing and driving strategic technical engagements across North America customer accounts partnering with our Engineering and Business team developing new opportunities for our rapidly expanding storage product portfolio.
As the Voice of the Customer within Western Digital the position will have responsibility to align customer needs with our Engineering and Business teams foster joint technology partnerships between WD and our customer Engineering teams and building strategic bridges between customer stakeholders and Western Digitals business units. This role demands leadership technical depth and the ability to influence both internal and external teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer & Technical Leadership
- Quickly develop new relationships with key technical decision makers within the industry in the rapidly evolving Storage infrastructure.
- Introduce Western Digitals product portfolio at these companies and influence customer sentiment to utilize and partner with Western Digital.
- Delivery technical presentations on our products and technology to key technical stakeholders including CTOs and Product managers.
Cross-Functional Collaboration
- Foster collaboration between our Engineering and Sales Organization leaders to align on our technology roadmaps and the messaging to our customers on our strategy and future direction.
- Work closely with our Sales and Marketing organization to develop their technical skills and partner on the engagement of new customers
Technical Expertise
- Utilize their Storage solution architecture expertise to educate and influence both internal and external stakeholders on the future direction of storage technologies
Qualifications :
REQUIRED
- Enterprise storage expertise with a strong foundation in either HDD or SSD technologies.
- Cloud experience: Deep understanding of how storage integrates with cloud environments and its role in enterprise systems
- Proven track record in pre-sales solution design and customer engagement.
- Proven ability to articulate and quantify the value of software solutions including ROI and organization benefits.
- Customer obsession: A relentless focus on understanding and addressing customer needs.
- Strategic situational awareness: Ability to decipher unspoken customer needs synthesize insights and uncover opportunities.
- Excellent presentation and storytelling skills with the ability to simplify complex concepts for diverse audiences.
- Experience running executive-level meetings and engaging with customer leadership to build trust and influence decisions.
- Strong collaboration skills working effectively with customers and internal teams to deliver shared goals.
- Demonstrated ability to balance technical understanding with a focus on business outcomes.
- Leadership experience with a proven track record of leading customer-facing teams to deliver exceptional results.
EXPERIENCE/EDUCATION REQUIREMENTS
- Progressive years of work experience developing or marketing storage products and architectures
- Advanced and demonstrated experience of team leadership
- Technical degree in Electrical Engineering or Computer Engineering
- MBA or equivalent experience is an asset
Additional Information :
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and gender-related appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here.
Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience we anticipate that the application deadline will be 06/03/2026 (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.
#LI-VV1
Compensation & Benefits Details
Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to WD Ethics Helpline or email .
Remote Work :
No
Employment Type :
Full-time
The Position is a high-impact cross-functional leadership role responsible for developing and driving strategic technical engagements across North America customer accounts partnering with our Engineering and Business team developing new opportunities for our rapidly expanding storage product portfo...
The Position is a high-impact cross-functional leadership role responsible for developing and driving strategic technical engagements across North America customer accounts partnering with our Engineering and Business team developing new opportunities for our rapidly expanding storage product portfolio.
As the Voice of the Customer within Western Digital the position will have responsibility to align customer needs with our Engineering and Business teams foster joint technology partnerships between WD and our customer Engineering teams and building strategic bridges between customer stakeholders and Western Digitals business units. This role demands leadership technical depth and the ability to influence both internal and external teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer & Technical Leadership
- Quickly develop new relationships with key technical decision makers within the industry in the rapidly evolving Storage infrastructure.
- Introduce Western Digitals product portfolio at these companies and influence customer sentiment to utilize and partner with Western Digital.
- Delivery technical presentations on our products and technology to key technical stakeholders including CTOs and Product managers.
Cross-Functional Collaboration
- Foster collaboration between our Engineering and Sales Organization leaders to align on our technology roadmaps and the messaging to our customers on our strategy and future direction.
- Work closely with our Sales and Marketing organization to develop their technical skills and partner on the engagement of new customers
Technical Expertise
- Utilize their Storage solution architecture expertise to educate and influence both internal and external stakeholders on the future direction of storage technologies
Qualifications :
REQUIRED
- Enterprise storage expertise with a strong foundation in either HDD or SSD technologies.
- Cloud experience: Deep understanding of how storage integrates with cloud environments and its role in enterprise systems
- Proven track record in pre-sales solution design and customer engagement.
- Proven ability to articulate and quantify the value of software solutions including ROI and organization benefits.
- Customer obsession: A relentless focus on understanding and addressing customer needs.
- Strategic situational awareness: Ability to decipher unspoken customer needs synthesize insights and uncover opportunities.
- Excellent presentation and storytelling skills with the ability to simplify complex concepts for diverse audiences.
- Experience running executive-level meetings and engaging with customer leadership to build trust and influence decisions.
- Strong collaboration skills working effectively with customers and internal teams to deliver shared goals.
- Demonstrated ability to balance technical understanding with a focus on business outcomes.
- Leadership experience with a proven track record of leading customer-facing teams to deliver exceptional results.
EXPERIENCE/EDUCATION REQUIREMENTS
- Progressive years of work experience developing or marketing storage products and architectures
- Advanced and demonstrated experience of team leadership
- Technical degree in Electrical Engineering or Computer Engineering
- MBA or equivalent experience is an asset
Additional Information :
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and gender-related appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here.
Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience we anticipate that the application deadline will be 06/03/2026 (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.
#LI-VV1
Compensation & Benefits Details
Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to WD Ethics Helpline or email .
Remote Work :
No
Employment Type :
Full-time
View more
View less