I-9 Client Support Analyst Remote
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Job Location:
Texas City, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Summary
Our I-9 Client Support Analyst supports a portfolio of core to enterprise clients by delivering client outcomes while meeting Service level agreements in a fastpaced compliancedriven environment.
We are looking for technical and diagnostic skills with a focus on managing cases in Salesforce investigating system and data issues and responding to client inquiries related to I9 and EVerify compliance. The CSA must must convey information clearly while maintaining a professional tone with clients including when delivering difficult messages.
Your success depends on strong organization adaptability effective escalation and the ability to partner with Product and Development teams to represent client needs.
You will work remotely reporting to the Sr Director of Eforms &WOTC Customer Success.
Main Responsibilities
- You will oversee endtoend I9 client support managing the full case lifecycle in Salesforce while meeting Service level agreements and maintaining clear clientfocused communication.
- Perform technical troubleshooting and data analysis to identify core issues trends and compliance risks escalating issues to protect I9 and EVerify standing
- You will partner crossfunctionally with Product Engineering Implementation and Operations to resolve issues advocate for client needs and share feedback
- Support onboarding configuration updates and continuous improvement through documentation SOP updates and process optimization
Required Qualifications and Experience
- 25 years of experience in Customer Success Client Support or SaaS environments managing portfolios of multilevel accounts using Salesforce or similar case management systems
- Technical experience using analysis to prioritize work where there are competing prioritize in a fastpaced compliancedriven environment and communicate complex information to diverse partners
- Responsive to change customerfocused mindset with demonstrated ability to find and address risk support retention and navigate evolving regulatory and product changes
Qualifications :
Why Join Experian
- Experian offers industry-leading benefits built to support your wellbeing growth and work-life balance including:
- Medical Dental Vision and Life Insurance
- 401(k) with immediate 100% vesting and company match
- Three weeks of paid vacation and 11 paid holidays 5 paid sick days
- Tuition reimbursement disability coverage and an Employee Assistance Program
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
