Supply Chain Account Manager
Share
Job Location:
Islandia, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Supply Chain Account Manager
Role Description
Role Overview
The Archway Supply Chain Account Manager is a highly operational subject matter expert embedded onsite at a project defined strategic alliance partner location. Employed by Archway this role serves as the day-to-day liaison between Archway Client Services Operations the alliance partner and 3PL fulfillment teams.
The position is hands-on and execution focused requiring a technology-savvy operationally strong professional who is comfortable navigating ambiguity and resolving challenges with professionalism and confidence. The Supply Chain Account Manager is responsible for ensuring order accuracy inventory integrity SLA performance and system alignment across platforms while acting as a key onsite representative for Archway.
In addition this role contributes to the design and implementation of scalable processes that support future expansion as additional partner locations are deployed within Archways network.
Key Responsibilities
Operational Execution & Order Accuracy
Role Description
Role Overview
The Archway Supply Chain Account Manager is a highly operational subject matter expert embedded onsite at a project defined strategic alliance partner location. Employed by Archway this role serves as the day-to-day liaison between Archway Client Services Operations the alliance partner and 3PL fulfillment teams.
The position is hands-on and execution focused requiring a technology-savvy operationally strong professional who is comfortable navigating ambiguity and resolving challenges with professionalism and confidence. The Supply Chain Account Manager is responsible for ensuring order accuracy inventory integrity SLA performance and system alignment across platforms while acting as a key onsite representative for Archway.
In addition this role contributes to the design and implementation of scalable processes that support future expansion as additional partner locations are deployed within Archways network.
Key Responsibilities
Operational Execution & Order Accuracy
- Review and validate inbound orders for accuracy (SKU quantity UOM ship method priority)
- Ensure orders flow correctly into Archways WMS (ACS)
- Partner with onsite operations to ensure timely and accurate fulfillment
- Serve as primary onsite contact for will-call coordination and appointment scheduling
- Verify inventory accuracy across partner systems and Archway WMS
- Identify discrepancies in item numbers UOMs quantities and product definitions
- Use available tools (product images websites etc.) to resolve pending or unidentified inventory
- Support cycle count follow-up and Item Master corrections
- Drive resolution of inventory variances and system misalignment
- Become a subject matter expert in:
- Archway WMS (ACS)
- Partner order management platform(s)
- Troubleshoot order flow inventory issues and system exceptions
- Work closely with Archway Client Services Operations IT and partner teams to resolve root causes
- Help establish standardized processes for UOM SKU setup and order entry
- Document issues and improvements to support scalable execution
- Serve as the onsite Archway representative working closely with Archway Client Services (Director Manager and Support teams) as well as Operations leadership and warehouse teams
- Engage directly with client partners as needed ensuring alignment across CS Ops and the alliance partner
- Manage conflict professionally and navigate operational challenges calmly and fact-based
- Communicate clearly proactively and with documented detail
- Ensure issues are escalated through the proper CS and Operations channels with full visibility and follow-through
- Support future expansion efforts as additional partner locations are deployed within Archways network
- 5 years of supply chain warehouse operations fulfillment or logistics experience
- Strong understanding of order management inventory control and 3PL operations
- Highly technology savvy; experience with WMS and order platforms required
- Client-facing experience with the ability to manage high-pressure situations
- Self-starter with strong problem-solving and conflict resolution skills
- Comfortable working onsite in a warehouse environment 100% of the time
- Thick skin adaptable and able to operate effectively amid ambiguity
- Excellent communication and organizational skills
- Fully trained on Archway WMS (ACS) and partner order management systems
- Travel may be required periodically
Required Experience:
Manager
Key Skills
About Company
Advatix is an efficient team of Supply Chain Experts with extensive experience in Fulfillment, logistics and global operations to help you in scaling business profitability.
