L3 Digital Product (Billing and Subscriptions)

Description

Join Our Team

The Billing & Revenue Enablement (BRE) team at TELUS works closely with business and CIO partners to build capabilities roadmaps and manage the evolution of our billing rating payments and subscription ecosystems.

We are looking for a driven motivated and curious Product Manager. This role is a unique hybrid of product operations financial management and end-to-end project leadership. We foster a learning environment that encourages you to dive into challenging initiatives allowing you to expand your technical skills and facilitate your professional growth in the product space.

Heres what well accomplish together and the impact youll make

The BRE team plays a crucial role in delivering an exceptional end-to-end customer experience for TELUS wireless and wireline products. As an L3 Digital Product Manager you will be learning how to own the health and success of a platform.

You will support our Billing and Subscription-on-Demand platforms by balancing hands-on operational tasks with the leadership required to bring new features to life. You will ensure our roadmap moves forward our vendors are held accountable and our financial health is meticulously tracked in a large-scale digital ecosystem.

Heres how

• End-to-End Product Delivery: Take ownership of smaller-scale features and projects from scoping through to deployment. You will be the bridge between technical teams and business stakeholders with a heavy focus on testing validation and ensuring a smooth launch
• Operational Excellence: Manage the hands-on execution of monthly billing operations. Youll ensure customers receive accurate bills and bill-messages on time and hold our vendors to high standards of performance
• Financials & Budget: Learn the business of the product by managing Capex and Opex. This includes requesting project funding tracking spend against the platform budget and issuing POs to external vendors
• Roadmap & Governance Support: Help keep the engine running by facilitating working-level governance calls. Youll synthesize project data into concise updates for leadership regarding roadmap health and strategic risks

Qualifications

Youre the missing piece of the puzzle

• The Product Mindset: You have a foundational understanding of the product lifecycle and a deep desire to grow into a Product Management career
• Analytical Rigor: You are comfortable with numbers and details whether youre tracking a six-figure budget or triaging a technical bug
• Communication: You can translate tech-speak into business-speak and are comfortable presenting updates to stakeholders and partners
• Resilience: You can manage ambiguity and are able to effectively prioritize and execute tasks in a fast-paced environment
• Experience: 12 years of experience in a project coordination product ops coordination business analysis or operations role (Telecommunications experience is a major plus)

Great-to-haves

• A bachelors degree in Business Computer Science Engineering or a related field
• Familiarity with Agile methodologies and Jira
• A curiosity for how billing and subscription models (like Netflix or SaaS) work behind the scenes
• CAPM CSPO or similar certifications