Senior Manager Client Success (US Federal) Arlington, VA
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Job Location:
Ashburn, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
About DXC Technology
DXC Technology(NYSE: DXC) is a leading global provider of information technology operating partner to many of the worlds most innovative organizations building solutions that move industries and companies forward. Our engineering consulting and technology experts help clients simplify optimize and modernize their systems and processes manage their most critical workloads integrate AI-powered intelligence into their operations and put security and trust at the more on .
Job Profile Summary:
The Senior Manager/Client success will serve as the primary representative for DXC at one or more client accounts. This position will initially be dedicated to a recently won 7 year contract in Arlington VA but will likely grow to include other newly won federal work. The ideal person for this position will have a strong background overseeing delivery of complex technical programs involving both application development and infrastructure in DoW Intel and the federal civilian spaces. Candidates should have a background managing client relationships at senior levels and demonstrate an ability to drive on contract growth. Experience with supporting capture/BD and an understanding of pipeline management is highly desirable. The perfect candidate is a business person knowledgeable in the federal space and has a strong delivery background.
Job description
Essential Job Functions:
Manage the delivery of assigned client accounts ensuring service levels are met or exceeded.
Work closely with Account Delivery Managers and Associates to ensure efficient account operations.
Cultivate and maintain relationships with clients to understand their needs and goals and how DXCs various offerings can address them.
Assist in budget management and cost control for the accounts.
Collaborate with senior leadership to define and track key performance metrics.
Stay informed about industry trends and assess how they impact account strategies.
Address and resolve account-related issues and escalate as necessary.
Provide regular status updates on account performance.
Basic Qualifications:
Bachelors degree in a technical or business-related discipline. (Advanced degree is a nice to have but not required)
- 15 years relevant experience
- Active PMP or PgMP
- Active SECRET Clearance
- Must be located in the DC Metro Area and be prepared to be onsite as required.
Other Qualifications:
AI/ML Certifications
Other relevant technical certifications
Experience managing program portfolios
Work Environment:
100% on-site Arlington VA
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States Guam or Puerto Rico
DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .
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Required Experience:
Senior Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
