GBS-ITS SAP COE STP Supplier Onboarding ORO Labs Professional
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
This role is responsible for providing expert-level functional and technical support for STP Supplier Onboarding ORO Labs Professional. The role ensures continuous process improvement system stability solution optimization and alignment with enterprise-wide strategic objectives to have a deep understanding of Supplier On-boarding Process with Integration support to S/4 HANA and ORO Labs tool.
Goal of function
Fulfill all the technology requirements for Procurement function e.g. Evaluate implement new process & tools globally and support existing processes and platforms deployed globally
Organization
The function incumbent reports to: GBS ITS SAP COE Process Lead/ Service Lead
Tasks
Understand business requirements to design and deliver the appropriate solutions.
Collaborate with other ITS GBS etc. teams or Enterprise Excellence teams and externals to deliver appropriate solutions to the business.
Oversee tracking &resolution for production support issues ensuring timely delivery of
enhancements (BAU) managing escalations and providing regular status updates to project leadership.
Key Performance Indicators
Please list distinguishing qualitative and quantitative features by means of which performance in the position can be measured.
Meet project objectives and project milestones considering planned resources and deadlines approved project scope and requested quality of project deliverables.
Risk awareness and corrective action where applicable
Project-related targets
SLA for Production support issues
Qualifications experience know-how and skills critical for success
Required training and education:
Any Graduate/MBA
Up to 10 years experience in a relevant area.
Required professional experience (in years):
Be the technical owner for ORO Labs with a good understanding of the supplier onboarding E2E process:
Maintain the endtoend architecture of the supplier onboarding solution (ORO Labs)
Working knowledge to Configure workflows approval rules questionnaires and validations
Ensure seamless integrations with MDG ERP (SAP-ECC S/4HANA) Risk management tools Compliance tools Payment systems
Evaluate and implement system upgrades patches or new modules
Monitor and resolve integration failures impacting supplier creation or updates
Incident Problem and Escalation Management: Conduct rootcause analysis for recurring onboarding or integration problems. Coordinate with third-party support teams for timely incident resolution. Ensure stability of workflows and supplier registration portals.
System Admin Activities as needed: Manage application settings templates onboarding forms and supplier questionnaires. Maintain user roles & permissions and ensure compliance with security policies. Oversee external supplier access management (e.g. portal credentials)
Support Data Quality Validation & Governance as needed: Support data cleansing or corrections. Ensure global data standards (taxonomy mandatory fields naming conventions) are adhered to. Support governance team in enforcement of policies (e.g. duplicate prevention)
Collaboration with Business & Compliance Teams : Support procurement legal finance tax and risk teams in supporting onboarding requirements. Align technical implementation with business processes (e.g. diversity certification checks AML compliance bank validation rules). Translate business needs into scalable technical solutions
Reporting Analytics & KPI Monitoring: Develop or maintain dashboards (Supplier onboarding cycle time Rejection/failure rates Integration success rates Compliance completion metrics
Documentation & Knowledge Management: Own and Maintain documentation - Technical design documents Integration maps Process flows Field dictionaries SOPs and support playbooks Support onboarding of new support staff and business users through training
Important personal qualities:
Strong Communication Skills Excellent Customer Service Orientation Problem-Solving Mindset Attention to Details Adaptability & Quick Learning Team Collaboration Time Management Reliability & Accountability.
Technical knowledge
SAP Master data expert Integration/functional SAP MDG S2C SAP S/4 knowledge
Languages
Fluency in written and spoken English is obligatory; a further European language would be beneficial
IT skills
MS Office Office 365 etc.
Product knowledge
SAP S/4 HANA and ORO Labs supplier onboarding tool.
Willingness to travel according to the business need shall accommodate different time zones as per project requirement.
Required Experience:
Unclear Seniority
Key Skills
- Project / Program Management
- Change Management
- Succession Planning
- Procurement
- Program Management
- ISO 9001
- Lean Six Sigma
- Quality Systems
- Quality Management
- Supplier Management
- HACCP
- As9100
