General Manager Moraine Lake Lodge
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Job Location:
Lake Louise - Canada
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
General Manager
Location: Moraine Lake Lodge
Reports to: Ownership / Executive Leadership
Located on the shores of Moraine Lake in the heart of Banff National Park Moraine Lake Lodge is nestled in a spectacular valley of the Canadian Rocky Mountains. We offer the ultimate getaway for travellers seeking an unforgettable and elevated escape where turquoise waters dramatic peaks and refined comfort come together to create an iconic Canadian experience. From our deluxe cabins and rooms designed for guests seeking luxurious comfort and breathtaking views every detail of the guest journey reflects warmth authenticity and excellence. Guests enjoy inspired locally sourced cuisine in the Walter Wilcox Dining Room and immerse themselves in a land of exploration including iconic hiking trails alpine forests wildlife encounters and unforgettable day trips.
As General Manager you are entrusted with leading and elevating this extraordinary experience. This role is responsible for upholding the lodges reputation as one of Canadas premier luxury destinations while driving operational excellence financial performance and an exceptional team culture.
General Description:
The General Manager provides strategic and operational leadership across all aspects of Moraine Lake Lodge including Accommodations Food & Beverage Front Desk Canoe Operations Maintenance and Administration. The GM champions the vision for the property drives operational excellence and ensures that every guest experience reflects the lodges elevated luxury positioning. This includes overseeing service standards property presentation culinary offerings and personalized guest interactions while also maintaining financial performance cost control and regulatory compliance within a National Park setting.
This is a hands-on executive leadership role requiring a seasoned hospitality professional who can balance high-level strategy with daily operational oversight. The GM must excel in managing a remote and seasonal workforce leading diverse teams and adapting to the unique challenges of a luxurious mountain lodge. Success in this role demands strong business acumen exceptional communication skills ensuring the infrastructure operates efficiently and a passion for delivering unforgettable Canadian Rockies experiences to guests from around the world.
Key Responsibilities:
- Ensure seamless daily operations across all departments including Accommodations Food & Beverage Front Desk Canoes Cafe Maintenance and Administration.
- Lead the maintenance team to maintain property facilities and equipment to the highest standards.
- Oversee staff accommodations ensuring team housing is safe comfortable and well-managed.
- Drive continuous improvement in service delivery systems and operational efficiencies.
- Oversee winter-season operations including reservations pre-season planning and recruitment of the seasonal team.
- Lead the development of lodge leadership and support department heads in the training and development of their teams.
- Provide hands-on support during unexpected challenges stepping in to assist departments and team members as needed.
- Actively engage with guests to ensure memorable and meaningful stays.
- Collaborate with the Sales and Marketing team to drive reservations increase revenue and enhance the lodges profile and market presence.
- Develop and manage annual operating and capital budgets.
- Monitor P&L performance labour management and cost controls.
- Foster a respectful inclusive and engaged workplace culture.
- Support strong communication and collaboration across departments.
- Maintain workplace safety and regulatory compliance at all times.
- 510 years of senior hospitality leadership experience ideally within luxury resort or remote operations.
- Proven financial management and budgeting expertise.
- A knowledgeable understanding of mechanical systems.
- Demonstrated success leading multi-department teams in high-service environments.
- Strong understanding of seasonal workforce planning and labour management.
- Strong working knowledge of IT and network systems.
- Exceptional leadership presence communication skills and decision-making ability.
- Experience with Maestro hotel management system or similar property management software is an asset.
- Valid class 5 drivers license or equivalent.
- Live on-site during the summer months.
- Work a variety of shifts as business demands including weekends evenings holidays.
- Navigate remote seasonal living conditions with limited access to urban amenities.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
Live. Work. Discover and Play. In the stunning Canadian Rockies. We will be in the Toronto area on Feb 16th and 17th doing in-person interviews at the Fairmont Royal York Hotel. If you live in the area or will be in town, let us know you are available to meet our management team on th ... View more
