Temporary One Stop Student Services & Admissions Services Assistant (Part-Time)

Job Description:

Key Responsibilities

• Provide front-facing service to current students prospective students and families via in-person phone and email communication

• Assist One Stop Student Services with general inquiries related to registration enrollment status billing navigation and institutional processes

• Support Admissions Services with applicant inquiries application processing document tracking and data entry

• Serve as a flexible resource shifting between offices based on daily operational needs and peak periods

• Maintain accurate records in student information systems and admissions platforms

• Collaborate with staff across both departments to ensure consistent and accurate information is shared

• Assist with special projects events and peak-cycle initiatives as assigned

• Uphold confidentiality and compliance with FERPA and institutional policies

Required Qualifications

• Strong customer service and interpersonal communication skills

• Experience with high volume email/phone call operations

• Ability to manage multiple tasks and adapt quickly to changing priorities

• Attention to detail and strong organizational skills

• Basic proficiency with office software (email spreadsheets databases)

• Professional approachable demeanor with a student-centered mindset

Preferred Qualifications

• Experience working in a fast-paced service-oriented environment

• Previous experience in higher education student services admissions or customer-facing roles

• Experience with CRM Software like Salesforce

Work Schedule

• Part-time up to 20 hours per week Monday through Thursday.

• Schedule may vary based on departmental needs peak enrollment periods and staffing coverage

• The schedule will be as consistent as possible but may adjust due to departmental needs and institutional priorities during the academic year.

  This is a hybrid position and will require some days in the office in Boston.
  

The pay rate for this position is $25/hour.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

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