Business Support Manager

Surrey - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Key Duties and Responsibilities

Lead and manage a multidisciplinary Business Support Team delivering back-office and operational support services.
Oversee the administration and optimisation of business-critical housing and asset management systems.
Ensure efficient ordering and monitoring of property repairs and maintenance works.
Manage contractor invoice processing and financial monitoring within agreed budgets.
Oversee the allocation and management of housing-related assets (e.g. garages or similar property portfolios).
Develop review and improve procedures and systems to drive efficiency and continuous improvement.
Produce statutory and non-statutory performance reports including government returns and housing performance indicators.
Lead on data management system administration reporting solutions and compliance with Data Protection and Freedom of Information requirements.
Support business planning service development and strategic objectives within housing and community services.
Provide expert system support for housing management and repairs modules.
Monitor and manage service budgets within areas of responsibility.
Promote excellent customer service and strong stakeholder relationships across operational teams.
Provide operational cover for senior managers where required.

Essential:

Experience managing teams within a housing council or social housing environment.
Strong background in business support operations or service management.
Experience managing housing management systems and/or large operational software packages.
Knowledge of housing repairs and maintenance processes.
Experience producing performance reports management information and statutory returns.
Proven experience reviewing and improving business processes.
Strong data analysis skills including use of reporting tools and advanced Excel.
Experience of system administration for business-critical software.
Budget monitoring and financial management experience.
Excellent communication organisational and stakeholder management skills.

Required Experience:

Manager

Job DescriptionKey Duties and ResponsibilitiesLead and manage a multidisciplinary Business Support Team delivering back-office and operational support services.Oversee the administration and optimisation of business-critical housing and asset management systems.Ensure efficient ordering and monitori...

Job Description

Key Duties and Responsibilities

Lead and manage a multidisciplinary Business Support Team delivering back-office and operational support services.
Oversee the administration and optimisation of business-critical housing and asset management systems.
Ensure efficient ordering and monitoring of property repairs and maintenance works.
Manage contractor invoice processing and financial monitoring within agreed budgets.
Oversee the allocation and management of housing-related assets (e.g. garages or similar property portfolios).
Develop review and improve procedures and systems to drive efficiency and continuous improvement.
Produce statutory and non-statutory performance reports including government returns and housing performance indicators.
Lead on data management system administration reporting solutions and compliance with Data Protection and Freedom of Information requirements.
Support business planning service development and strategic objectives within housing and community services.
Provide expert system support for housing management and repairs modules.
Monitor and manage service budgets within areas of responsibility.
Promote excellent customer service and strong stakeholder relationships across operational teams.
Provide operational cover for senior managers where required.

Essential:

Experience managing teams within a housing council or social housing environment.
Strong background in business support operations or service management.
Experience managing housing management systems and/or large operational software packages.
Knowledge of housing repairs and maintenance processes.
Experience producing performance reports management information and statutory returns.
Proven experience reviewing and improving business processes.
Strong data analysis skills including use of reporting tools and advanced Excel.
Experience of system administration for business-critical software.
Budget monitoring and financial management experience.
Excellent communication organisational and stakeholder management skills.

Required Experience:

Manager