Operations Manager IEA (Inclusive Employment Australia)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Based in Queensland - Working across 5 ESAs (Logan Ipswich North Brisbane South Brisbane and Toowoomba)Full Time Permanent RoleAbout the RoleThe Operations Manager plays a critical leadership role in the delivery of SSIs Inclusive Employment Australia (IEA) program funded by the Department of Social Services under the IEA DEED/funding agreement across assigned Employment Services Areas (ESAs).This position provides strategic oversight and operational direction to ensure high-quality services and outcomes for job seekers with a focus on people with disability and refugees. The Operations Manager is accountable for service excellence contract compliance and the achievement of key performance indicators in accordance with the IEA DEED. Were looking for a dynamic Operations Manager to drive the success of Inclusive Employment Australia (IEA). In this pivotal leadership role youll oversee the strategic and operational delivery of the IEA program across assigned Employment Service Areas ensuring impactful outcomes for job seekers with a strong focus on people with disability and refugee is more than just a management role its your opportunity to champion service excellence lead high-performing teams ensure contract compliance and deliver results that truly matter. If youre passionate about inclusion performance and purpose this is your chance to make a real reach out to us for thefull Position Descriptionto review the Key Responsibilities and Measures of CriteriaRelevant qualifications in Business Management Leadership or a related field or a willingness to work towards obtaining them. Proven experience leading high-performing teams across multiple regions with a focus on delivering excellent customer service compliance and operational outcomes. Strong commercial acumen with a demonstrated ability to meet financial targets grow profitability and support business growth. Customer-focused leadership style with the ability to inspire and motivate teams to exceed service standards KPIs and business goals. Demonstrated empathy and understanding when working with job seekers and clients from diverse -depth knowledge of local state and national labour markets. Successful track record in business development sales or marketing supported by strong communication negotiation and influencing skills. Commitment to ethical practice accountability and professional integrity. Previous program or operational leadership experience within the Australian Employment Services sector particularly in disability employment (highly regarded). Understanding of the barriers faced by people with disability or mental illness in securing employment or relevant lived experience (desirable). Experience working with or an understanding of the needs of CALD and refugee communities or lived experience within these communities (desirable). About our BenefitsSalary packaging options to receive up to $15900 of your salary tax-free meaning more take-home pay! Flexible working arrangement supporting work from home and office including the opportunity of a 9-day fortnight. Access to in-house training and learning opportunities for professional development and to our inhouse wellbeing alongside professional and dedicated team members all wanting to make a difference in our communities. About our Recruitment ProcessSSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young peoples safety and wellbeing is embedded in the everyday thinking and practice of everyone at SSI whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of commitment to DiversitySSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse groups the LGBTIQ community veterans refugees and people with ApplyIf excited by the information above we look forward to receiving your application including your resume and cover letter expressing your interest and suitability for the close 16th March 2026If you would like more information on the recruitment process please contact the talent acquisition team call us on0.A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the is a Disability Confident Recruiter and our Talent Acquisition team can assist in providing alternative formats to apply making adjustments to the recruitment process(including the application form)and offering information about workplace adjustments and support networks. Should you require adjustments please email us note we will be scheduling interviews as applications come in so please apply urgently if you believe this role aligns with your goals and experience.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Explore SSI’s human services empowering communities with settlement support, disability programs, community engagement initiatives, training and employment.
