Assistant Director, International Student Experience

Special Instructions to Applicants: All interested applicants should attach a resume in the Supporting Documents section of the application preferably in a PDF format to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston Texas Rice University is ranked among the nations top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system which supports students intellectually emotionally and culturally through social events intramural sports student plays lectures series courses and student government. Developing close-knit diverse college communities is a strong campus tradition which is why Rice is highly ranked for best quality of life and best value among private universities.

Rice is also a wonderful place to work. Rice faculty staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rices culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name RICE Responsibility Integrity Community and Excellence.

Position Summary:

Reporting to the Director of Student Experience the Assistant Director of International Student Experience is responsible for devising and implementing operational plans to achieve objectives for student success and programmatic goals for the department specifically those around serving international students. This person serves as the point person for international student issues and concerns at the Jones Graduate School of Business. This includes administering key functions such as operations program planning course management risk management student advising student events marketing outreach and communications student co-curricular activities and student orientations. Assists with and attends global courses and supports faculty and senior staff in building and managing relationships with internal and external entities.

Ideal Candidate Statement:

An ideal candidate has experience with MBA programs and has a high level of project management student engagement experience organizational skills problem-solving skills ability to work well with team and student leaders and client relations. The ideal candidate should have experience with international travel as well as knowledge of international student issues. The ideal candidate is passionate about student experience and providing top-tier student program services and learning experiences to professional high achieving MBA students from around the world.

Workplace Requirements:

Rice Business primarily delivers residential classes and activities taking place almost daily between 7 am and 10 pm. We value a highly collaborative and community-based culture with expectations to provide in-person support and services to all members of our community. Remote work options are limited. Most employment activities are required to be performed in-person and on-campus. This in-person approach is central to the successful achievement of our research and academic missions.

This position may be offered as a hybrid role and may combine both in-office and remote work to provide flexibility and support collaboration. Remote work opportunities are possibly extended to the candidate following the successful conclusion of the probationary period. They will be issued a laptop that can be taken off-campus for remote work and will have a desk in an open cubicle area when working on campus.

Hiring Range:$65000 minimum annually commensurate with experience

*Exempt (salaried) positions underFLSA are not eligible for overtime.

Minimum Requirements:

• Bachelors Degree

  • In lieu of the education requirement additional related experience above and beyond what is required may be substituted on an equivalent year-for-year basis.

• Three or more (3) years of relevant experience in higher education.

  • In lieu of the experience requirement additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis.

Skills

• Ability to develop and initiate new strategies

• Advanced problem-solving skills

• Advanced knowledge of international student issues and visa parameters

• Strong verbal and written communications skills

• Ability to work well under pressure and manage multiple projects simultaneously

• Strong organizational and time management skills

• Strong data analysis skills

• Ability to work independently and as part of a team to meet expected deadlines and schedules

• Ability to be on campus and work in a high pace and social environment

• Adept at problem solving creating contingency plans and handling issues when necessary

• Strong client service orientation and attention to detail

• Ability to learn quickly and be adaptable in a high stress environment

• Strong confidence and comfortability to travel internationally for 7 days as the point person for risk crisis and logistical management

• Excellent customer service and interpersonal skills including a high level of maturity professionalism and ability to maintain confidentiality of sensitive information (including following FERPA laws)

Preferences:

• Experience as a DSO or PDSO

• Advanced knowledge of Microsoft Office Suite Qualtrics Canva & Canvas

Essential Functions:

• Serve as primary point of contact for international students at Rice Business providing advising and support from admission through graduation

• Advise international students on immigration-related matters in collaboration with the Rice University Office of International Students and Scholars (e.g. visa status enrollment requirements CPT/OPT processes)

• Develop implement and oversee onboarding and orientation programs tailored to international MBA students

• Coordinate academic personal and cultural support services to promote student success retention and well-being

• Partner with faculty program leadership and campus offices to address academic progress policy issues and student concerns

• Design and deliver programming related to career readiness cultural adjustment and professional development for international students

• Communicate policies deadlines and resources clearly to students via multiple platforms

• Represent the MBA program in campus-wide and external initiatives related to international education

• Ensure compliance with university policies accreditation standards and applicable federal and state regulations

• Responsible for program logistics including budgeting and risk management

• Manage logistics of and attends global immersion courses 2 to 3 times per year to serve as faculty and student support

• Serve as advisor to relevant clubs and organizations

• Performs all other duties as assigned