Customer Service Advisor 7602

We Build Homes For Sale Or Rent Across The Country

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Title: Customer Service Advisor

Contract Type: Permanent
Salary: 26775(London weighted salary)25210 (regional weighted salary) per annum.

Grade: 3

Reporting Office: London Stratford or Manchester Trafford

Persona: Homebased Worker: Contractual hours to be worked on a remote basis with ad hoc office attendance as required

Working Pattern: Hours:35 hours per week scheduled between 8am 6:15pm Monday Friday
Closing Date: 9^th March 2026
Interviews: 24^th March - 27^th March 2026
Start date: 11^th May 2026
Training: Once started there will be 7 weeks of mandatory training via Microsoft Teams

Please click here for the role profile

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Award-Winning Customer Service Centre at L&Q!

At L&Q delivering excellent customer service is at the heart of everything we do. As a Customer Service Advisor youll be the first point of contact for our residents handling a wide range of enquiries and ensuring every interaction is professional empathetic and solution-focused. Youll play a key role in supporting our commitment to customer satisfaction by resolving queries efficiently and contributing to the overall success of the team.

Youll be working in a fast-paced high-volume environment. Our Customer Service Centre receives around 3500 calls a day so strong communication skills resilience and the ability to manage your time effectively are essential. With excellent training and development opportunities this is a great chance to grow your career in a vibrant and supportive team.

If youre passionate about helping people thrive under pressure and are driven to exceed expectations wed love to hear from you!

Your Impact in the Role

Be the first point of contact for L&Q residents delivering exceptional customer service across a wide range of enquiries including repairs housing management rent payments leasehold queries and more.
Resolve customer queries at first contact wherever possible taking ownership and following through to ensure a positive experience.
Communicate with customers through multiple channels including phone email and internal systems ensuring accurate and timely responses.
Maintain clear and confidential records of all customer interactions using appropriate systems and tools.
Collaborate with internal teams to resolve complex issues and contribute to departmental KPIs and service excellence.

What Youll Bring

Excellent verbal and written communication skills with the ability to listen actively and respond empathetically.
Resilience and professionalism when handling challenging conversations.
Strong time management and organisational skills with the ability to prioritise in a fast-paced environment.
Confidence in using multiple software systems while engaging with customers.
A proactive solutions-focused mindset with a commitment to delivering high-quality service.
A team player who can also work independently and take responsibility for personal development.
Experience in customer service and a passion for helping people.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ

Required Experience:

Unclear Seniority

Title: Customer Service AdvisorContract Type: PermanentSalary: 26775(London weighted salary)25210 (regional weighted salary) per annum.Grade: 3Reporting Office: London Stratford or Manchester Trafford Persona: Homebased Worker: Contractual hours to be worked on a remote basis with ad hoc office atte...