Technical Support Engineer

Job Description

1. Pre-Sales Technical Support

Provide technical assistance to sales personnel regarding technical proposals configuration lists technical specifications technical proposal documents technical agreements/technical deviation sheets and bid technical documentation.

2. Customer Technical Communication & Solution Clarification

Deliver product functionality presentations facilitate technical exchanges and address technical clarifications/confirmations for clients.

3. Sales Support & Internal Coordination

Collaborate with sales personnel:

- Participant in key project

- Provide technical clarification to build client trust

- Coordinate internal resources (R&D/Process Manufacturing After-Sales/Service)

- Ensure technical solutions are manufacturable deliverable and serviceable.

4. Pre- and Post-Delivery Technical Support: Facilitate pre-delivery technical verification assist with: technical modifications; initial customer operational issues; establish technical foundations for future resales and capacity expansions

5. Industry & Product Knowledge Accumulation: Continuously track mining industry trends new methodologies and equipment applications; contribute to product improvement proposals; develop benchmark project solutions and standardized configurations

Requirements:

1. Education: Bachelors degree or higher

Major: Mechanical Design and Automation Mining Engineering Mechatronics; mining/construction machinery background preferred

2. Experience: 35 years in mining machinery roles (design engineer product application engineer technical support field technical engineer); familiarity with mining conditions and equipment selection

3. Essential Professional Competencies

Technical Proficiency: Expertise in at least one category of primary mining equipment including technical specifications and product functionality

Ability to independently complete: Equipment selection and technical solution documentation

4. Communication & Business Acumen

Ability to explain technical concepts in customer-friendly language beyond mere specifications

Capacity to evaluate solutions from the customers perspective

Willingness to travel frequently for mine site visits and strong collaboration with sales teams

5. Fluent English

Application

Send your application no later thanMay 31st more about Sandvik Group and apply at (Job ID: R0089278).

For further information about this position please contact:

• Carrie Xiao