IT Helpdesk
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Help Desk Job Description:
Responsible for providing technical assistance and support related to computer systems hardware or software. Responds to queries runs diagnostic programs isolates problem and determines and implements solution.
IT Help Desk Responsibilities:
Provide assistance in the use of personal computer hardware software and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling execution and successful completion of production jobs;
Sets up and configures desktop computers peripherals and accounts assigning security level;
Installs software and installs and repairs hardware and peripherals;
Tests programs;
Troubleshoots diagnoses problems implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
Maintains systems databases and web pages;
Administers user accounts;
Designs and produces basic reports;
Transfers computer files between platforms;
Provides basic troubleshooting repair and maintenance for computer equipment (e.g. microcomputers disk drives and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose hardware versus software problems;
Acts as a customer liaison for the computing operation communicating resolving and/or initiating the resolution of problems and concerns;
Arranges for distribution of output to customer;
Maintains records;
Contributes to unit goals by accomplishing related duties as required.
Qualifications :
IT Help Desk Requirements:
10 years of previous working experience as an IT Help Desk Technician
BA in IT Computer Science or similar relevant field
In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills
Customer-oriented and patient
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that ... View more
