IT Support & Cloud Executive

Job Summary

We are looking for a highly capable IT Support & Cloud Executive with strong handson experience in Hybrid IT environments covering OnPremises Infrastructure and Cloud Platforms (Microsoft Azure & Microsoft 365).

This role goes beyond basic IT support and requires ownership of systems proactive monitoring infrastructure troubleshooting and close collaboration with senior cloud and security teams. The ideal candidate will be comfortable working across Active Directory Windows Servers virtualization platforms Azure infrastructure and Microsoft 365 services.

Key Responsibilities

OnPrem Infrastructure Responsibilities

• Administer and support Active Directory (Users Groups GPOs DNS DHCP).
• Manage and troubleshoot Linux Windows Server environments (2016 / 2019 / 2022).
• Perform server patching health monitoring and performance optimization.
• Support virtualization platforms (VMware / HyperV).
• Assist with backup restore and disaster recovery operations.
• Troubleshoot complex infrastructure issues escalated from L1/L2 teams.
• Maintain documentation diagrams and SOPs for onprem systems.

Cloud Infrastructure (Azure)

• Manage and support Azure resources including:
• Virtual Machines
• Virtual Networks NSGs
• Storage Accounts
• Azure Backup & Recovery
• Assist with hybrid identity integration (AD Connect Azure AD / Entra ID).
• Monitor Azure workloads for availability security and cost optimization.
• Implement basic Azure security controls (RBAC MFA Conditional Access).
• Support cloud migrations upgrades and environment hardening.
• Work with senior engineers on disaster recovery and business continuity designs.

Microsoft 365 Administration

• Administer Microsoft 365 tenant including:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive
• Manage users licenses groups shared mailboxes and security settings.
• Implement and support MFA Conditional Access and basic DLP policies.
• Monitor service health and respond to Microsoft 365 incidents.
• Support compliance and audit requirements related to Microsoft 365.

IT Operations & Security

• Use ITSM tools to manage incidents service requests and changes.
• Participate in security audits vulnerability remediation and compliance activities.
• Assist in endpoint security patch compliance and identity governance.
• Coordinate with Global NOC SOC and Cloud teams for escalations.
• Participate in afterhours support and critical incident response when required.

Required Qualifications

Education

• Bachelors degree in Computer Science Information Technology or related discipline.

Experience

• 24 years experience in IT Infrastructure Systems Support or Cloud Operations.
• Proven handson experience in both OnPrem and Cloud environments.

Mandatory Certifications

Candidates must hold or actively be pursuing:

• Microsoft Certified: Azure Administrator Associate (AZ104)
• Microsoft Certified: Microsoft 365 Fundamentals (MS900) or M365 Administrator equivalent

Preferred / Strongly Desired Certifications

• Microsoft Certified: Azure Fundamentals (AZ900)
• Microsoft Certified: Endpoint Administrator Associate (MD102)
• Microsoft Certified: Security Compliance and Identity Fundamentals (SC900)
• AWS Certified Cloud Practitioner (plus)
• ITIL Foundation (plus)

Technical Skills Required

• Windows Server Active Directory Group Policy
• Azure AD / Entra ID (Hybrid Identity)
• Microsoft 365 Admin Center
• Azure VM & Network management
• Backup & Disaster Recovery concepts
• Networking fundamentals (TCP/IP DNS VPN)
• PowerShell (basic to intermediate)
• ITSM / Service Desk tools

Soft Skills & Professional Attributes

• Strong ownership mindset and accountability
• Excellent troubleshooting and analytical skills
• Clear communication with technical and nontechnical users
• Ability to work under pressure in production environments
• Continuous learning mindset (certifications & cloud advancements)
  

What we offer

• Market-competitive salary
• Career growth opportunities
• Learning & development programs
• On-the-job training
• Medical coverage (IPD)
• Life insurance
• Paid leaves (Annual Casual Sick Marriage Maternity Paternity Hajj Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives
  
  Location: NASTP Cantt Lahore.
  Work Module: Onsite
  Shift: EST