Customer Service Rep

Pasadena, TX - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Front Desk & Customer Operations Coordinator serves as the primary point of contact for all customers visitors vendors and delivery drivers entering the facility. This role is critical to maintaining controlled access to the shipping and warehouse areas by ensuring that no product is released without proper documentation order validation or authorization.

The position combines customer service order coordination visitor management and administrative support. The successful candidate will demonstrate professionalism strong communication skills attention to detail and the ability to coordinate effectively across Customer Experience (CX) Warehouse Shipping Receiving and Production teams.

Qualifications

High school diploma or equivalent require
2 years of customer service front desk or administrative experience preferred.
Experience in manufacturing warehouse or distribution environments strongly preferred.

Skills and Competencies:

Strong verbal and written communication skills.
Professional demeanor and customer-focused mindset.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and documentation accuracy.
Strong organizational skills.
Proficient in Microsoft Office (Word Excel Outlook).
Experience working with ERP systems preferred.

Language Skills:

Bilingual in English and Spanish preferred.

Essential Duties and Responsibilities

Serve as the first and primary point of contact for customers arriving for order pickup.
Verify order number and pickticket (PT) status prior to allowing access to shipping.
Confirm with the Shipping team when orders and PTs are complete and authorized for release.
Coordinate loading times with the warehouse team once confirmation is received.
If order/PT is pending:
- Work with Customer Experience (CX) to print required PT and order documentation.
- Communicate order status and estimated wait time clearly to the customer.
- Monitor progress and provide updates as needed.
For urgent or same-day immediate pickup requests:
- Escalate to the Warehouse Manager or Plant Manager for direction and prioritization.
- Communicate decisions and timelines back to the customer.

Verify with CX that a valid Return Material Authorization (RMA) has been created.
Coordinate with Receiving to confirm item numbers and quantities.
Work with Warehouse personnel to facilitate unloading.
Coordinate with CX to issue orprint replacement PT if required.
Ensure accurate documentation and proper routing of returned materials

Coordinate with sewing welding or berm personnel to assess repair requirements.
Collaborate with CX to prepare repair quotes.
Communicate scope pricing (as directed) and estimated completion timelines to the customer.
Track repair intake and ensure proper documentation.

Direct walk-in customers to the on-site CX representative when available.
When CX is remote gather necessary details and coordinate with CX to prepare the quote.
Ensure timely follow-up with the customer regarding pricing and lead time.

Greet and manage all vendors delivery drivers and visitors.
Direct vendors and drivers to appropriate receiving personnel.
For roll materials coordinate offloading with the Sewing Supervisor.
For all other materials coordinate with Receiving (or designated receiving lead) to verify delivery and arrange unloading.
Maintain visitor control procedures to prevent unauthorized access to warehouse or shipping areas.

Support plant administrative functions including handling correspondence and preparing reports.
Organize and file Sales Order (SO) documentation by date.
Upload digital shipping photos from the shipping tablet to the shared OneDrive.
Audit all shipped orders to confirm required shipping photos are properly stored.
Maintain organized digital and physical documentation systems.
Maintain professional front-desk presence at all times.
Enforce facility access controls and order release procedures.
Support cross-functional communication between Operations CX Warehouse and Production.
Perform other related administrative or operational duties as assigned.

Position SummaryThe Front Desk & Customer Operations Coordinator serves as the primary point of contact for all customers visitors vendors and delivery drivers entering the facility. This role is critical to maintaining controlled access to the shipping and warehouse areas by ensuring that no produc...

Position Summary

Qualifications

High school diploma or equivalent require
2 years of customer service front desk or administrative experience preferred.
Experience in manufacturing warehouse or distribution environments strongly preferred.

Skills and Competencies:

Strong verbal and written communication skills.
Professional demeanor and customer-focused mindset.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and documentation accuracy.
Strong organizational skills.
Proficient in Microsoft Office (Word Excel Outlook).
Experience working with ERP systems preferred.

Language Skills:

Bilingual in English and Spanish preferred.

Essential Duties and Responsibilities

Serve as the first and primary point of contact for customers arriving for order pickup.
Verify order number and pickticket (PT) status prior to allowing access to shipping.
Confirm with the Shipping team when orders and PTs are complete and authorized for release.
Coordinate loading times with the warehouse team once confirmation is received.
If order/PT is pending:
- Work with Customer Experience (CX) to print required PT and order documentation.
- Communicate order status and estimated wait time clearly to the customer.
- Monitor progress and provide updates as needed.
For urgent or same-day immediate pickup requests:
- Escalate to the Warehouse Manager or Plant Manager for direction and prioritization.
- Communicate decisions and timelines back to the customer.

Verify with CX that a valid Return Material Authorization (RMA) has been created.
Coordinate with Receiving to confirm item numbers and quantities.
Work with Warehouse personnel to facilitate unloading.
Coordinate with CX to issue orprint replacement PT if required.
Ensure accurate documentation and proper routing of returned materials

Coordinate with sewing welding or berm personnel to assess repair requirements.
Collaborate with CX to prepare repair quotes.
Communicate scope pricing (as directed) and estimated completion timelines to the customer.
Track repair intake and ensure proper documentation.

Direct walk-in customers to the on-site CX representative when available.
When CX is remote gather necessary details and coordinate with CX to prepare the quote.
Ensure timely follow-up with the customer regarding pricing and lead time.

Greet and manage all vendors delivery drivers and visitors.
Direct vendors and drivers to appropriate receiving personnel.
For roll materials coordinate offloading with the Sewing Supervisor.
For all other materials coordinate with Receiving (or designated receiving lead) to verify delivery and arrange unloading.
Maintain visitor control procedures to prevent unauthorized access to warehouse or shipping areas.

Support plant administrative functions including handling correspondence and preparing reports.
Organize and file Sales Order (SO) documentation by date.
Upload digital shipping photos from the shipping tablet to the shared OneDrive.
Audit all shipped orders to confirm required shipping photos are properly stored.
Maintain organized digital and physical documentation systems.
Maintain professional front-desk presence at all times.
Enforce facility access controls and order release procedures.
Support cross-functional communication between Operations CX Warehouse and Production.
Perform other related administrative or operational duties as assigned.