Customer Payroll Service Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Were recruiting for a Customer Payroll Service Manager to join us. Were offering a competitive base salary.
Our customers sit at the heart of everything we do and our Customer Payroll team plays a vital role in ensuring they receive accurate and timely payments. Were looking for a Customer Payroll Service Manager to lead our payroll service delivery support our people and help us continue delivering an exceptional and reliable experience for every customer. If youre passionate about operational excellence developing others and driving positive outcomes wed love to hear from you.
What youll be doing:
- Overseeing endtoend customer payroll payments and HMRC reporting with strong quality and control measures
- Leading coaching and developing payroll team leaders and colleagues to build a highperforming customerfocused culture
- Managing escalations by investigating complex queries identifying root causes and driving improvements
- Guiding teams through process changes documenting procedures and supporting training and knowledge sharing
- Partnering across payroll teams (systems SMEs governance) to ensure consistent standards and operational excellence
- Identifying and driving continuous improvement initiatives across processes and ways of working
- Embedding Consumer Duty principles into daily operations to deliver good customer outcomes
- Managing people responsibilities in line with company policies and agreements to support consistent delivery
Qualifications :
Who were looking for:
- Experience in a payroll pensions or financial operations environment ideally customercentred and regulated
- Strong leadership skills with the ability to motivate and develop individuals and teams
- Confidence in managing complex queries analysing issues and making informed decisions
- Excellent communication skills both written and verbal with the ability to influence and engage others
- Strong organisational skills with the ability to prioritise effectively across multiple activities
- A collaborative approach acting as a supportive team member and strategic partner
- Ability to interpret payroll or financial data applying judgement and problemsolving skills
- Flexibility and a proactive mindset comfortable adapting to change and supporting continuous improvement
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dayforce
- Paychex
- Payroll Management
- Ceridian
- Paylocity
- SOX
- Payroll
- ADP
- Kronos
- Human Resources
- JD Edwards
- Workday
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
