Night Manager
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Job Location:
Quintana Roo - Mexico
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Night Manager oversees all resort operations during overnight hours at Fairmont Mayakoba ensuring exceptional guest experiences consistent with Fairmont and Accor luxury standards. This leadership role safeguards the resorts safety service quality and operational continuity while acting as the highest authority on property throughout the night.
Guest Experience & Service Excellence
- Serve as the primary manager on duty for all guest interactions during night hours delivering service aligned with Forbes 5star and Fairmont Service Promise standards.
- Manage late arrivals overnight requests early departures VIP and repeatguest preferences and unexpected stay extensions.
- Handle guest concerns with empathy and efficiency ensuring timely followup and resolution.
Resort Operations & Coordination
- Oversee overnight operations across the resorts multiple buildings casitas villas and pathways within Mayakobas natural environment.
- Conduct regular inspections of:
- Public areas
- Lobby and Front Office
- Pools and beaches (security sweep)
- Transportation areas & golf cart stations
- Backofhouse corridors
- Casitas guest hallways and access points
- Coordinate with Housekeeping for urgent room moves deep clean requests or unexpected issues.
- Support Engineering in responding to sudden maintenance cases (HVAC lighting water locks).
Safety Security & Environmental Protection
- Ensure guest colleague and property safety in collaboration with the Security Department.
- Respond immediately to incidents including:
- Medical emergencies
- Wildlife concerns specific to the Mayakoba ecosystem
- Fire alarms or technical failures
- Noise complaints
- Lost items and incident reports
- Protect the resorts ecological environment by enforcing sustainability and wildliferespect guidelines.
Financial & Audit Responsibilities
- Complete and validate the Night Audit process ensuring accuracy in:
- Revenue postings
- Rate discrepancies
- Daily financial reconciliation
- Cashiering and shift drops
- Prepare morning reports for senior management (occupancy ADR pickup arrivals/departures review).
- Monitor room availability for early arrivals and ensure inventory accuracy.
Leadership & Team Management
- Supervise overnight Front Office Bell/Transport Security and any overnight support teams.
- Ensure colleagues follow grooming standards brand service guidelines and safety protocols.
- Conduct preshift briefings and communicate next-day operational needs.
- Provide coaching support and conflict resolution as needed.
Qualifications :
- Experience in Front Office or hotel operations; supervisory experience preferred.
- Strong problemsolving and decisionmaking skills.
- Excellent communication and customerservice abilities.
- Knowledge of PMS systems (Opera etc.) and night audit procedures.
- Ability to work independently and lead a team during lowsupervision hours.
Información adicional :
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
