IT Support Specialist

We are seeking an entry-level IT Support Specialist to join our Americas IT Hub in Mexico City. The role combines onsite IT support responsibilities with global service desk coverage supporting employees across the Americas and globally. 

This position is ideal for early-career IT professionals who want exposure to a modern cloud-first consulting environment and hands-on experience in a global IT operating model. 

Daily onsite presence is required to support our hands eyes and ears concept and ensure close collaboration with local users and global IT teams. 

Key Responsibilities: 

• Provide first-level IT support to employees: 

• In person (onsite) 

• Via phone and ticketing system 

• Act as the local IT point of contact supporting all hands eyes and ears responsibilities for global IT teams. 

• Install configure and maintain: 

• Windows 11 laptops and desktops 

• iOS mobile devices (iPhone iPad) 

• Support cloud-based workplace tools primarily within the Microsoft 365 ecosystem. 

• Ensure availability and basic troubleshooting of: 

• Meeting room technology 

• Video conferencing and collaboration tools 

• Assist with local IT infrastructure support including basic network and connectivity troubleshooting. 

• Support SD-WAN and connectivity-related issues and escalate when required. 

• Contribute to process improvements and participate in future-oriented IT initiatives supporting the IT Hub strategy. 

• Provide rotational or scheduled coverage for the Global IT Service Hub. 

Qualifications :

• Bachelors degree or in pursuit of Bachelors degree in Information Technology CIS MIS or related field  

• Strong knowledge of: 

• Microsoft Windows 11 

• Microsoft 365 (Outlook Teams OneDrive) 

• Experience providing end-user support via help desk hotline or onsite assistance (internships accepted). 

• Advanced English skills (spoken and written); daily professional use required. 

• Strong customer-service mindset and professional communication skills. 

Preferred Skills  

• Exposure to Microsoft Intune and Autopilot. 

• Basic understanding of: 

• Networking concepts 

• SD-WAN or enterprise connectivity models 

• Experience working in an international or consulting environment. 

Additional Information :

Roland Berger provides equal employment opportunity (EEO) to all persons without regard to race color religion ancestry national or ethnic origin pregnancy (including childbirth or related medical conditions) marital status sex sexual orientation gender gender identity gender expression transgender status age military and veteran status physical condition physical or mental disability health status political opinion social condition or background or any other applicable legally protected characteristics. 

Roland Berger is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability please contact your recruiter. 

All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time